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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.5
1,306 Reviews
Call Service Center (503) 506-2034

1,306 Reviews of Dick’s CJDR of Wilsonville - Service Center

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April 10, 2024

I have been waiting since 23 Feb 2024 for this dealership to get my jeep parts and schedule my repairs. I have heard absolutely nothing except the parts were ordered. More

by lyn
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben
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Apr 12, 2024 -

Dick’s CJDR of Wilsonville responded

Lyn, I appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 10, 2024

Still waiting for parts, 2 Months, contacted Chrysler and they have no expectations on how long it will take More

by garyhunley52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Dick’s CJDR of Wilsonville responded

Gary, thank you for sharing your experience with us. Here at Dick's Chrysler Jeep Dodge of Wilsonville, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 09, 2024

I had a recall fuel pump installed on our 2021 turbo diesel wrangler rubicon. Everyone i met/ spoke too were nice and friendly. There were issues that came up but they were all handled professionally. T More

by patdaviselectric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Bryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback, Pat. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 07, 2024

Gr hey got me in quickly and performed all services and recalls that were available. Please get more EV mechanics soon! More

by jimsatre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

We cannot thank you enough for this glowing review of our service center, Jim! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 07, 2024

It appears that the work was performed perfectly by the techs. The service advisor (Ben) was extremely polite and professional, and did a great job. Diagnostic fees seemed a little bit steep. More

by brewspark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Gallagher
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Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 06, 2024

Very kind and thoughtful in helping me with getting needed repairs completed on my truck More

by zinnofam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 06, 2024

Fast and easy service in a reasonable amount of time. Easy to schedule and comfortable to work from the waiting room while my truck was worked on. More

by langer_amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

Amanda, thank you for your kind words. We feel our service department is what makes Dick's Chrysler Jeep Dodge of Wilsonville special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 06, 2024

Great service. Ben is a true professional and helpful. Great customer service and addressed the issues with the Jeep More

by anthony_strachan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
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Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

Anthony, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Ben does for Dick's Chrysler Jeep Dodge of Wilsonville and our customers. Hope to see you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 05, 2024

Tim and Adam are always knowledgeable and professional! You are fortunate to have them represent you! More

by josephugriffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

Hi Joseph, and thank you for this great review! We're happy to hear that Tim and Adam took care of you! They are a great asset and we appreciate all that they do. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
April 05, 2024

My experience was exceptional! Customer service professional and expectations were met. We’ve always had great service! More

by cjohn1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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