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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.5
1,323 Reviews
Call Service Center (503) 506-2034

1,323 Reviews of Dick’s CJDR of Wilsonville - Service Center

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August 13, 2023

I was confused about the bill. And I got chicken a gas cap($50.00). I had just bought one for $24.00. They did not tell me before I paid my bill. More

by rcsager5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Aug 16, 2023 -

Dick’s CJDR of Wilsonville responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
August 11, 2023

Amazing They are really quick and efficient they fix the doors handles And bring me amazing customer service More

by Bernard interiano
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Aug 11, 2023 -

Bernard interiano responded

The best dealer in the area!

Aug 14, 2023 -

Dick’s CJDR of Wilsonville responded

I'm grateful for your kind words, Bernard! Thank you for choosing us, and I can't wait to see you again in the future. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
August 11, 2023

The team was ready on time. They were clear about what was to be done. And they delivered on time. Who could ask for more? More

by RSTIGGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Beldon
Report | Print
Aug 16, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
August 11, 2023

Customer service was good. Prices were very high for a tuneup. Did not have a very flexible shuttle service. Katie was professional and had good follow up. More

by victoria.petrides
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Henry
Report | Print
Aug 15, 2023 -

Dick’s CJDR of Wilsonville responded

It is always our goal to earn your 5-star rating, Victoria. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience so we can earn those 2 additional stars in the future. We look forward to hearing from you. Thank you! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
August 11, 2023

Katie was very good about keeping us apprised during our service call and also got our RAM 3500 in for a recall. More

by mkmcwillis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Henry
Report | Print
Aug 16, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
August 11, 2023

Came in wondering what was going on with my keep and they figured it out quickly. Well priced and amazing customer service! Thanks Terry and Katie! More

by joseph.walter0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Ruff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Denning, Terry Bryan, Katie Henry, Mike Beldon
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Aug 16, 2023 -

Dick’s CJDR of Wilsonville responded

Joseph, thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Dick's Chrysler Jeep Dodge of Wilsonville and we look forward to your continued business! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
August 10, 2023

They have a clean and comfortable waiting area w plenty to do;, timely service and friendly, professional staff More

by marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan in Servce
Report | Print
Aug 15, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for visiting our service department and for leaving the kind words, Marie. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
August 10, 2023

What a great experience. Pleasant technicians, great work at a great price. The lounge was nice. A great experience overall. Thank you! More

by rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan and Tim
Report | Print
Aug 15, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
August 10, 2023

Lots going on, would like to see improvements in communication and friendly interactions. In the end I think Tim did a decent job managing the issue. But the phone call In before being able to talk More

by rsmaro_conv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recognize any names
Report | Print
Aug 14, 2023 -

Dick’s CJDR of Wilsonville responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
August 09, 2023

Great service! Timely and very professional. Tricky problem fixed. Will go back to them next time More

by Bruce Roll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Henry
Report | Print
Aug 09, 2023 -

Bruce Roll responded

Great service!

Aug 09, 2023 -

Bruce Roll responded

Great service

Aug 14, 2023 -

Dick’s CJDR of Wilsonville responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Helpful
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