Diehl Chrysler Dodge Jeep RAM of Moon - Service Center

Diehl Chrysler Dodge Jeep RAM of Moon responded

I am sincerely sorry to hear about the negative experience you had with our service department. Please accept our deepest apologies for any inconvenience or frustration you may have encountered during your visit. We take customer feedback seriously, and we are committed to providing excellent service to all our customers. It's disappointing to hear that we fell short of meeting your expectations and that your concerns were not addressed appropriately. We would like to investigate this matter further to understand the situation and improve our services. If you are open to it, I encourage you to reach out to our customer service team so that we can discuss your experience in more detail and work towards a resolution. Again, I apologize for the inconvenience and disappointment you faced. We value your feedback and the opportunity to make things right.

yvonnepicks13 responded

Hi your assistant manager Dillen is a very immature man he doesn't care if you lose work or they were to inspect my daughter grand wagoneer 2022 and they said they had 9 recalls and they broke the driver seat and the update did not work and they left the jump drive in the vehicle they said they took pictures that the seat had something on it underneath it and there is nothing on the wires they did it then they said the part would be in and scheduled an appointment and then the part wasn't after a week of waiting she had to cancel appointments and couldn't take her daughter to school this should have not happen i will never come back to your dealership again very disrespectful people you have working in your service department.

Diehl Chrysler Dodge Jeep RAM of Moon responded

We truly appreciate your feedback and are glad to hear that our dealership was able to assist in resolving the main issue with your truck. However, we're genuinely sorry to learn about the negative experience you had with the Ram customer service center. Your frustration is completely understandable, and we apologize for any inconvenience caused. We value our customers' time and concerns, and it's disappointing to hear that you encountered rudeness and lack of resolution from the calltakers at the customer service center. This falls short of the level of service we aim to provide throughout the entire ownership experience. Your feedback regarding the Ram customer service center is important to us, and we will be sure to share your comments with the appropriate channels within the organization. We believe that open and constructive feedback is essential for us to continuously improve our customer service processes. If there is anything we can do on our end to further assist you or if you have any questions as you explore your options, please don't hesitate to reach out to our team. We're here to support you in any way we can. Thank you for taking the time to share your experience, and we hope to have the opportunity to provide you with a more positive interaction in the future

Diehl Chrysler Dodge Jeep RAM of Moon responded

Thank you so much for taking the time to share your positive experience with our service department. We are thrilled to hear that you were impressed with the service you received, and we greatly appreciate your kind words. It's wonderful to know that our team made scheduling your appointment easy and that the service on your vehicle was carried out promptly. Providing straightforward, friendly, and fair service is what we strive for, and we're glad to hear that we met your expectations in these aspects. We look forward to welcoming you back for any future service needs you may have. Should you decide to explore a purchase with us in the future, we would be honored to assist you in finding the right vehicle that suits your needs and preferences. Once again, thank you for choosing us for your vehicle service, and we can't wait to have the opportunity to serve you again in the future.

Diehl Chrysler Dodge Jeep RAM of Moon responded

Thank you for sharing your positive feedback with us! We're thrilled to hear that you had a great experience with our service for your company fleet vehicles. It's wonderful to know that our team provided speedy and exceptional service, going above and beyond to meet your needs. We're honored to have earned your trust and business for your fleet, and we look forward to continuing to provide top-notch service for your vehicles in the future. Should you decide to explore future purchases with us, we'll be here to assist you every step of the way. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for choosing us for your fleet service and potential future purchases. We appreciate your support and look forward to serving you again.

Diehl Chrysler Dodge Jeep RAM of Moon responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you had a great visit and that our service technician provided you with excellent service. We're committed to providing top-notch customer service, and we're pleased to know that you were satisfied with your visit. We're excited to have the opportunity to assist you in the future, and we'll be here to ensure your next visit is just as positive. If you ever have any questions or need assistance, feel free to reach out to us. Thank you for choosing us for your vehicle needs, and we look forward to serving you again.