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Diehl Ford of Massillon
Massillon, OH
185 Reviews
Diehl Ford of Massillon is a family owned and operated car dealership. We sell new Fords along with used cars, SUVS, trucks and vans. Diehl Ford of Massillon is located on the Diehl Auto Mile between Canton and Massillon on West Tuscarawas Street and Lincoln Way. We offer more than 1,000 new and preowned vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 185 reviews
April 16, 2024
All personnel were cordial, helpful, professional, knowledgeable and understanding of my concerns. Customer service was above and beyond!!! knowledgeable and understanding of my concerns. Customer service was above and beyond!!! More
by JWPAETZ
Verified CustomerEmployees Worked With
Bob Bryce
Helpful April 12, 2024
The dealership was able to get my car in for service the very next day when I called., My cars issues were found, I then authorized the needed work and within two hours or so and then I was on my way hom very next day when I called., My cars issues were found, I then authorized the needed work and within two hours or so and then I was on my way home. owned my Mustang for 9 years now and it has not had service anywhere else. More
by tjwnonsstl
Employees Worked With
Other Employees :
Don't remember names but all in the service department
April 10, 2024
I unexpectedly had to purchase a new car and Crystal was a huge help. Was able to get me into a car without trading my old one in fast and efficiently. a huge help. Was able to get me into a car without trading my old one in fast and efficiently. More
by mrshazel1224
Employees Worked With
Crystal P
April 07, 2024
Wasn't happy when the back seat sencer was turned off instead of fixed. Couldn't understand turning off safety feature. So I thought I would give you another chance. An oil change, 2 air filters and fi instead of fixed. Couldn't understand turning off safety feature. So I thought I would give you another chance. An oil change, 2 air filters and fix the back seat sencer. The cost was $212.00. You are pricing me out of your business. A bunch of other stuff was done that wasn't required. If there was a rating lower than 1 I would give it. More
by gpa1942
Employees Worked With
March 28, 2024
I'm working with them and them me at the moment. Tell you more when it's over. Tell you more when it's over. More
by LouisBones
Employees Worked With
