Diehl Kia of Massillon - Service Center

LUBE, OIL & FILTER CHANGED QUICKLY WITH THE GENUINE KIA PARTS FOR MANY MILES OF CAREFFREE DRIVING PARTS FOR MANY MILES OF CAREFFREE DRIVING More

Mason was great salesman and he found the car I wanted in a timely manner. a timely manner. More

Everything was done efficiently and handled in a timely fashion from scheduling through pickup and paperwork was given to show completion of each task. People were friendly. fashion from scheduling through pickup and paperwork was given to show completion of each task. People were friendly. More

I was told my 2023 carnival needs new tires after 20,000 miles. That does not make sense. miles. That does not make sense. More

when my car was done you gave me a free car wash so went and got it then swept out my car and I found 2 small sliver bolt heads on the floor under my steering wheel . Also by my steering wheel where you too and got it then swept out my car and I found 2 small sliver bolt heads on the floor under my steering wheel . Also by my steering wheel where you took it apart to work on it there is a gap was not put back together right. More

They were very helpful and very concerned about our daughter when she got herself stuck and kept making sure she was ok. Very lovely people daughter when she got herself stuck and kept making sure she was ok. Very lovely people More

I had a very pleasant and professional experience. The only thing I would mention is that the gal at the service payment window stated that the job would cost $115 and I needed to mention that it was The only thing I would mention is that the gal at the service payment window stated that the job would cost $115 and I needed to mention that it was covered under the warranty. More

had my car towed in & i kept getting messages that car was in garage & 2 cars ahead of mine. That was fine bit had to keep calling every week to find out what was happening. Same answer “its next “ then w was in garage & 2 cars ahead of mine. That was fine bit had to keep calling every week to find out what was happening. Same answer “its next “ then was told technician had to wait for company to ok it. They had it for 6 weeks & i was told I couldn’t get a loaner car till they knew it was under warranty. I explained that I was on unemployment and need to look for jobs but that didn’t matter. all that they needed to do was Computer related and then I finally got my car back. Was definitely not happy about the whole situation. More

I was not told that the btry would be disconnected, nor , that all devises would need to be re-set. I did not notice this mess untll I was already on my way home. I would never give this place a GOOD WO , that all devises would need to be re-set. I did not notice this mess untll I was already on my way home. I would never give this place a GOOD WORD. This is the second time this outfit has screwed me. NEVER AGAIN............................................... More

Very unorganized and unprofessional. Left smears all throughout my vehicle after detailing. Overall I was disappointed. Left smears all throughout my vehicle after detailing. Overall I was disappointed. More