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Diehl Kia of Massillon - Service Center

Massillon, OH

4.6
60 Reviews

60 Reviews of Diehl Kia of Massillon - Service Center

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May 23, 2024

The only service department I trust! Friendly advisors, service is always done right and in a timely manner and fair pricing. Highly recommend! More

by oliviagehring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Moorhead, Lexie Reiman, Molly Regula
May 21, 2024

Good service. Or hard to get appointment. Service people keep you updated on your car. More

by Pdeuts204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

They did a xxxxty job didn’t put battery back in car left windows down left fuse box out of truck electric worked when it went in now nothing I won’t ever bring a vehicle there or buy from you guys ever More

by burgess.larry3277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Gutherie
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Beyond my expectations , over the top , exceptional treatment, fast service, financial services expedite! Couldn’t ask for more of a pleasant experience More

by boneyfingers47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Gervasi
May 18, 2024 -

boneyfingers47 responded

Highly recommend this dealership! Everything & everyone was over the top! Best experience I have ever had, bought cars for. 55. Years!

May 18, 2024

Good services got in check in in quickly. And the time I waited for service did not exceed what they told me More

by Yaelsnyder75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly regula
May 18, 2024

Everyone there was very nice and did a great job on my car. Would recommend. More

by joni.webster58
Recommend Dealer
Yes
Employees Worked With
Service department.
May 06, 2024

Experience with KA in general is very poor. The wear pattern on my tires is very uneven although my vehicle has been serviced every 6 months as recommended. Records show tire rotation every si More

by kaguthrie3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not see any sales people
April 29, 2024

They were very good and respectful! They were on time and wasted no time getting my vehicle completed. More

by MTERRELL1650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2024

Everybody was very knowledgeable and very friendly. Service was done quickly and efficient. Thanks for your service Diehl of Massillon!! More

by lgerstung52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2024

They do a good job, courtesy is very good and they had a very nice gentleman take me home and pick me up ,instead of waiting at the shop More

by eeore4me64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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