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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,892 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,892 reviews

October 14, 2023

I appreciate that the dealership is run efficiently, and that they offer rides to and from the dealership. There is no high-pressure salesmanship. More

by gloriainalameda
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are pleased to read that you appreciated the complimentary ride and efficient Sales Team here at Dirito Brothers Walnut Creek Volkswagen! If there's anything more we can do to assist you please reach out to us directly, our door is always open.

October 13, 2023

This process was such an easy experience! Especially for this being my first time getting a car. More

by BRIITTYYOUNG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to receive your perfect review and learn that our Sales Team here at Dirito Brothers Walnut Creek Volkswagen made car-buying easy for you. We're glad we could assist in your decision, and happy to know that you drove off the lot with a new vehicle. Enjoy your new purchase, and don't hesitate to reach out if we can help you again down the road!

October 13, 2023

I am working with Dirito for 10 years now and I have never had an occasion where something wasn’t done correctly. More

by PJHSCHNEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for taking the time to leave us is wonderful 5 stars and positive review. We are so happy to know that you enjoyed your experience working with our team at Dirito Brothers Walnut Creek Volkswagen, and please feel free to reach out to us for any further assistance.

Oct 14, 2023 -

PJHSCHNEE responded

As a VW owner from Walnut Creek I will continue working with Dirito as I have already done for the last 10 years. I particularly like to work with Kevin. He supported me all this while. Great team.

October 12, 2023

Went in for my id. 4 door handle recall, which was completed relatively quickly, professionally, and of course at no charge. More

by RDBLAKE3
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ricky in service
Oct 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you're happy with the way we do business here. Thank you for the positive five-star review of your auto-related recall quickly and professionally! Please don't hesitate to reach out to us here at Dirito Brothers Walnut Creek Volkswagen in the future if you need any further auto-related assistance from our Service Team.

October 12, 2023

I've been awaiting a part for months. Calls go unreturned. Situation could result in an accident. I haven't been billed for the estimate, and uncomfortable with my card number still be More

by COATUTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

My schedule maintenance was handled flawlessly. Ricky was courteous, professional, and on point. I was absolutely satisfied the service. More

by jacampos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky (service dept.)
Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our Service Team here at Dirito Brothers Walnut Creek Volkswagen is always here for you when you need us. It is great to see that Ricky handled your scheduled maintenance with ease. Have a fantastic day!

October 12, 2023

Marina was absolutely amazing! She made sure my car was taken care of even when it got finished after hours. More

by juliaclack54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We understand that our customers are particular about the quality of automotive care they receive. Thank you for taking the time to write about your amazing customer service experience with our Service Team. We're glad to learn that you left Dirito Brothers Walnut Creek Volkswagen pleased with our high level of customer service and attentiveness. Your business is valued and thank you for trusting us with your vehicle!

October 11, 2023

This was the second trip in a row for oil change and fluid top off where fluids were not checked. First was the DEF not checked and was practically on the last 1000 miles, the second was the oil change More

by GMKUMAMOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Our goal is to provide an exceptional experience to every customer we have here at Dirito Brothers Walnut Creek Volkswagen. I would like the opportunity to discuss the quality of service you've received during your recent oil changes. Can you please send your preferred contact method to me? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 11, 2023

Great service! Bought my car so fast and process was easy! First time I felt relaxed while buying a car. More

by nyresco1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Cord
Oct 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for this glowing review! We always strive to provide great service here at Dirito Brothers Walnut Creek Volkswagen. Timely and easy assistance is always valued by our Sales Team. Come see us again soon, congrats on your new car.

October 10, 2023

Excellent experience! They provided everything I needed and was very helpful in every way! Will buy from them again. More

by MARNIHESS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord
Oct 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are honored you took the time to leave us a five-star review. It brings us joy to learn that our Sales Team was helpful and made sure you had an excellent experience. Your business is valued and we look forward to seeing you again at Dirito Brothers Walnut Creek Volkswagen.

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