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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,892 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,892 reviews

August 02, 2023

Very good sales and service. Gus the Bus is awesome! Will refer friends and family! More

by DDSTANLEYJR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are grateful for you leaving us a glowing review and for recommending our services. It brings us joy to learn that you are impressed with all of our departments at Dirito Brothers Walnut Creek Volkswagen. Please let us know if you need anything down the road.

August 01, 2023

Dirito Brothers is always a pleasure to deal with. This is the second car I've purchased from them, both experiences were Five Stars! Andres Garcia was a pleasure to work with. There was a short wait More

by BRIANSTACK
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Brian, thank you for your amazing review and rating. We are so glad that our Sales Team provided you with an enjoyable buying experience at Dirito Brothers Walnut Creek Volkswagen and we congratulate you on your new vehicle! Have a fantastic rest of your day.

August 01, 2023

Thanks to Sean and the service crew. My vehicle was done extremely quickly Best service department around. More

by DBENERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write about your great experience. It's rewarding to learn that our Service Team took care of you and your vehicle in a speedy fashion. We hope that you will continue to choose Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs in the future!

August 01, 2023

From start to finish everyone was polite and efficient and made the car buying process easy. Special cudos to my salesman Jim Cord More

by KWIGGAN888
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Cord
Aug 03, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Sounds like you had a great visit at Dirito Brothers Walnut Creek Volkswagen from start to finish, which makes us very happy! We are glad to learn that our Sales Team was polite, efficient ensuring you had a great experience and you went home happy with what you wanted. If we can assist with any further purchasing needs, please reach out.

July 31, 2023

The dealer did a god job of communicating during the appointment and letting me know what extra service needed to be done. I could have used an appointment reminder the day before. I was a little frustr More

by robert.c.grebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, Robert, for your 4-star review. We truly appreciate your feedback about your experience here at Dirito Brothers Walnut Creek Volkswagen. We're glad to read that our Service Team provided a communicative and informative experience for you, and don't hesitate to reach out to us for any further needs you may have in the future. We are always happy to help.

July 31, 2023

Nanika was great, only negative was I couldn’t leave with no warranty for additional cost! More

by JGARIBAY510
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
Aug 01, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, and thank you for your 4-star review. We're glad your visit with our Sales Team here at Dirito Brothers Walnut Creek Volkswagen was great, and we appreciate your feedback regarding your warranty. We hope to have the opportunity to assist you again in the future and earn that fifth star. Take care.

July 31, 2023

Nanika was great, general manager worked with her on price and deal was made. Sterling was nice as usual. My experience with finance person was only blemish. She may have been having an off day? She More

by Greyestouareg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nanika Orgil
Aug 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for taking the time to leave your feedback for us at Dirito Brothers Walnut Creek Volkswagen. We strive to provide our guests with the best experience possible and would like to learn more about your interactions with our Finance Team. If you would like to discuss this further, please contact me directly. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

July 31, 2023

I have complete confidence in Dirito Dealership and would highly recommend to my friends and family. More

by 48SKAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your five-star review and we are so happy to read you have complete confidence in Dirito Brothers Walnut Creek Volkswagen. Your generous recommendation is greatly appreciated. Have an incredible day.

July 30, 2023

Overall positive experience. However, when I was contacted to pick up my car, the service advisor (Terrance) merely asked me to go to the cashier in order to get my car. He did n More

by dinodibartolomeo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
Jul 31, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Dirito Brothers Walnut Creek Volkswagen and am pleased to read that you had an overall positive experience. I would, however, like the chance to speak with you about the level of communication and customer service you received from our Service Team. Please reach out to me at your convenience so we can discuss this further. I look forward to hearing from you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

July 30, 2023

Stress free buying experience. I would confidently recommend this salesperson and dealer to anyone I know. More

by netterly
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave us a 5-star review, and for recommending our services. We are happy to learn that our Sales Department was able to help you find a new vehicle and was able to make the overall experience at our dealership fun and stress-free. Your business is valued, and we look forward to working with you again at Dirito Brothers Walnut Creek Volkswagen.

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