Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
4,852 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,852 reviews
August 29, 2022
would not recommend this VW dealership. After purchasing, one vehicle a few days ago, I was left with a fairly good experience which lead me to go back and refer a family member to purchase After purchasing, one vehicle a few days ago, I was left with a fairly good experience which lead me to go back and refer a family member to purchase their future car there as well. I regret doing that very much. After viewing a few cars, nothing really caught our eye as we had our mind set on an EV vehicle. I told the sales rep Anika if you get any in stock, I will buy it. Shortly after leaving the dealership, the sales rep called me back and said we got one cancellation for EV car is available WITHOUT ANY MARKUP. I was on my way to an important client meeting that I ended up cancelling to come back to the dealership. Upon arriving back to the dealership, I was greeted by the sales manager. The manager Jeff Ross told me that the vehicle I came back for is available but for a $5000 markup after the sales rep specifically told me that there would be no markup. He proceeded with also telling me that if I didn’t want to buy it now with the mark, that he had someone ready to purchase it for the markup price now as well. This way of handling business left me with a very bitter taste in my mouth and the way the sales manager Jeff engaged with me as if I was a child was incredibly unprofessional.He also treated Anika very poorly as well,When you propose something, keep your word otherwise trust will be lost. I have lost all trust in this sales manager and his team. Please be very careful in dealing with this dealership. More
by Numi.hashim
Employees Worked With
August 29, 2022
Gus was a great help to us when we traded in our old VW and selected a pre-owned vehicle. Very patient as we drove many cars, several times each, and he worked to help us get a great value on our trade in. and selected a pre-owned vehicle. Very patient as we drove many cars, several times each, and he worked to help us get a great value on our trade in. Thanks Gus! More
by BMac
August 28, 2022
Had an appointment to have running boards installed. . It seems there were missing parts in the box, so had to come back a week later. This was handled very well by Kevin and his crew. . It seems there were missing parts in the box, so had to come back a week later. This was handled very well by Kevin and his crew. More
by Hascall
Verified CustomerEmployees Worked With
August 27, 2022
Sean provided excellent customer service and support while my car was in the shop. I was very satisfied with the overall experience. while my car was in the shop. I was very satisfied with the overall experience. More
by SOPHIAB1
Employees Worked With
August 27, 2022
Very happy with Sean’s customer service and his support while my car was in the shop. Excellent experience. while my car was in the shop. Excellent experience. More
by SOPHIAB1
Employees Worked With
August 26, 2022
I had a terrific experience from finding the vehicle online to dealing directly with the dealership. The salesman was knowledgeable, never pushy and seemed to really care and helped me to get a great de online to dealing directly with the dealership. The salesman was knowledgeable, never pushy and seemed to really care and helped me to get a great deal. There was a little damage on the car and they fixed it, offered a warranty that was affordable and gave me peace of mind. This was my fourth purchase from Dirito Bros and I highly recommend them. Gerard Rose was awesome as usual and has been there for over ten years. He’ll take care of you. More
by JILL.ROSE22
August 25, 2022
As my advisor, Marina was extremely helpful in helping me understand the maintenance requirements of my vehicle. Also being able to communicate via text and getting timely responses made communication a lot understand the maintenance requirements of my vehicle. Also being able to communicate via text and getting timely responses made communication a lot easier. More
by ruolin_lin
Employees Worked With
August 24, 2022
Very pleasant & professional. A little confusion regarding appt. Was told when I scheduled appt that I could wait for vehicle because it wouldn’t take long. That was wrong. It A little confusion regarding appt. Was told when I scheduled appt that I could wait for vehicle because it wouldn’t take long. That was wrong. It took 2 1/2 hrs. More
by N2TROUT
Employees Worked With
August 24, 2022
Awesome, fast and pleasant experience! Gus understood what I was looking for and made it all happen! Gus understood what I was looking for and made it all happen! More
by SweetMelissa
Employees Worked With
August 22, 2022
Everyone here is extremely friendly and knowledgeable. They go out of their Way to do the best. They don’t just push expensive options. They try to get to know you and help you make the best decision. They go out of their Way to do the best. They don’t just push expensive options. They try to get to know you and help you make the best decision. More
by Scottkamena
Employees Worked With
Other Employees :
Sterling Daniels
