Dirito Brothers Walnut Creek Volkswagen

Service Department I love that I got my appointment right away and that my car was ready when promised. My car feels great, btw. The service deptartment was awesome. Th I love that I got my appointment right away and that my car was ready when promised. My car feels great, btw. The service deptartment was awesome. Thanks so much! More

Yearly Service The service department is friendly, prompt, and efficient. They gave us a ride to the shopping area and a text when the car was ready. The service department is friendly, prompt, and efficient. They gave us a ride to the shopping area and a text when the car was ready. More

Excellent Service Every time I come in for Service or question your service department are always friendly and courteous. It’s a pleasure to talk and work with Kevin. Every time I come in for Service or question your service department are always friendly and courteous. It’s a pleasure to talk and work with Kevin. He makes sure the service is done by the time promised. More

Excellent service The service was outstanding at Dirito Brothers. It was estimated at 2 hours but they were done within an hour and offered a shuttle for me to run some The service was outstanding at Dirito Brothers. It was estimated at 2 hours but they were done within an hour and offered a shuttle for me to run some errands. More

It Literally Could Not Have Been Done Better So I came in to check out some potential issues with my oil, and the member of the service department assigned to me, Danny, takes it from there. He So I came in to check out some potential issues with my oil, and the member of the service department assigned to me, Danny, takes it from there. He re-informs me about a recall issue that I had completely forgotten about, tells me the car will have to be kept for at least the next 24 hours, and already has a rent-a-car ready to go for me. Moreover, for my trouble, he tells me that all fluids will be checked and topped off for no charge. Good thing. Turns out there was an issue. But again, Danny is all over it. He confirms it's all part of the warranty, orders the required part, and talks to the rental car company about my extended use of their vehicle BEFORE calling me. Not a single issue or hassle makes its way to me; he just keeps me in the loop as he takes care of everything. And then, when I tell him I may need to take the rental out of town for a few days for weekend plans back home, meaning I still may be using it a couple of days after my car is finished, he says don't worry about it at all. "Just bring it in when you get back." I ask if need to bring it back to rental car company myself. He says of course not: "Just bring it back here, get your car, and we'll take care of it." Next he tells me he'll also be out of town for a bit, but he's gonna hand me over to Thomas, who will take care of me from here. I was a little bummed. I couldn't imagine Thomas doing as good of a job... but I was wrong. When a shipping issue arises, he calls and lets me know that it's already been taken care of, and that the rental will just keep being extended as long as necessary. When I tell him I unexpectedly may need to stay home with the rental a couple more days, he too says not to worry about. "Just bring it back when you get here." When it's all said and done, I'm without my car for a week plus... and it's 100% just fine. I am never stressed, never worried, never really even inconvenienced at all. And between all the parts, labor, and rentals... I did not pay a single dime for any of it. In sum: a potential nightmare of stress and headaches was genuinely transformed into an actually positive experience. I don't think I've ever felt more taken care of as a customer. I'd add a sixth star if I could. More

Service Very good service. Would be nice if they returned to washing car once done with service. Customer service is excellent. Can’t say enough how great Very good service. Would be nice if they returned to washing car once done with service. Customer service is excellent. Can’t say enough how great it is working with Shannon. More

200K service Only place I would take my car, with their good service my car is still running great at 200K miles. Car was done on time as promised, like every oth Only place I would take my car, with their good service my car is still running great at 200K miles. Car was done on time as promised, like every other time I have been there. More

Gave 5 stars but I am a little disappointed I gave the 5 stars because of Shannon. She is helpful and understanding. She try sto explain things the best she can. I hope I can give again the 5 st I gave the 5 stars because of Shannon. She is helpful and understanding. She try sto explain things the best she can. I hope I can give again the 5 stars to the whole team ( including technicians ) soon. More

Excellent Service I deal with a lot of vendors and Dirito Brothers are one of my favs. They are super helpful, friendly and accommodating. I recommend them to everyone! I deal with a lot of vendors and Dirito Brothers are one of my favs. They are super helpful, friendly and accommodating. I recommend them to everyone! More

70k Mile Maintenace on 2014 TDI Jetta Outstanding and quick work by the Dirito brothers team. All maintenance items were addressed; car is running great. Pricing was fair and the personnel Outstanding and quick work by the Dirito brothers team. All maintenance items were addressed; car is running great. Pricing was fair and the personnel service courteous. More