Dirito Brothers Walnut Creek Volkswagen

Took care of all problems right away Worked with Thomas who was most helpful in looking up my service record and recommending what I should do now and what can wait. Coolant light came o Worked with Thomas who was most helpful in looking up my service record and recommending what I should do now and what can wait. Coolant light came on on my little EOS, which made me nervous, especially the big puddle I saw on the garage floor! Got an appointment right away, Thomas explained what needed to be done, and the costs so I wouldn't be in for any major surprises. From the moment I dropped off the car, the entire process was smooth and professional. Someone comes to take my car, confirms my appointment on the TV display and tells me who will help me with the service. No waiting in some grease soaked chair at dingy repair shops. Thomas followed up with a text telling me how to contact him if I had any questions. Promised the car at a certain date/time, and I got it sooner than expected. It's running happily once more. Great experience! More

Service request done in promised order The shuttle made the entire experience a big plus. Drivers were great. I decided to defer some optional repair items as I will be replacing the 13-y The shuttle made the entire experience a big plus. Drivers were great. I decided to defer some optional repair items as I will be replacing the 13-year old car with the next year. More

Friendly staff, but too expensive I brought my car in for scheduled maintenance only to find out that my pre-paid service plan had expired. After spending $600 that I hadn’t planned on I brought my car in for scheduled maintenance only to find out that my pre-paid service plan had expired. After spending $600 that I hadn’t planned on, I had to bring my car back less than a week later to replace a part that I was told was loose, but didn’t need to be replaced yet (it became clear within a few days that I could not drive my car without getting this issue fixed). The replacement cost me an additional $700, on top of the inconvenience of having to come back within a few days of having the car serviced. More

Great Service Had to take my 2015 Golf Sportwagen TDI in to have the NAV updated. Apparently most VWs can update NAV from home but not this particular unit. After e Had to take my 2015 Golf Sportwagen TDI in to have the NAV updated. Apparently most VWs can update NAV from home but not this particular unit. After explaining this the service team did a great job in updating everything and I was out of there in about 2.5 hours. Nice waiting area with coffee and water available, as well as charging station for phones. Although there wasn’t a lightning connector for my iPhone I can at least appreciate the fact that there is something there. If we weren’t moving away I would take my car back for service without a doubt. More

Easygoing/ no pressure Pleasant buying experience. A good sized inventory with reasonable pricing. This will be our sixth family VW and we are glad we bought from Dirito Br Pleasant buying experience. A good sized inventory with reasonable pricing. This will be our sixth family VW and we are glad we bought from Dirito Brothers. More

Dealer service without the typical dealer attitude Tim clearly explained the pricing options for the 20k mile service without any pressure on me to select a particular one. They were able to complete t Tim clearly explained the pricing options for the 20k mile service without any pressure on me to select a particular one. They were able to complete the work while I waited and were done when they said would be. I'm not sure which tech worked on my car, but everything felt great on the drive home. I live 1.5 hour drive away - these guys are the best VW dealer in the Bay Area and are worth the extra travel time for me. More

Excellent service department Very efficient from getting appointment to getting car maintenance. Helpful and excellent staff. there is a dealer closer to my house and it is very Very efficient from getting appointment to getting car maintenance. Helpful and excellent staff. there is a dealer closer to my house and it is very hard to get through on the phone and set up appointments, happy to travel a little farther to Walnut Creek. More

Great enthusiasm all the way. From my first time phone call to meeting service expert, it was a good experience all the way.. Prior to coming to the dealership, I had for a long t From my first time phone call to meeting service expert, it was a good experience all the way.. Prior to coming to the dealership, I had for a long time received a recall notice from Volkswagen USA fo get my vehicle fixed but time was my greatest constraint. I googled VW nearest dealership and Dirito Brothers came up. The company was able to accommodate my schedule and when I got there, I was well received and my mission was accomplished within three hours.The employees were respectful and professional. More

excellent! Danny was great, pleasant, thorough and responsive, car was ready before he said it would be. I can't remember who the mechanic was, didn't get his n Danny was great, pleasant, thorough and responsive, car was ready before he said it would be. I can't remember who the mechanic was, didn't get his name, but he was great as well More

Andres Garcia a knowledgeable and professional sales person. The dealership carried the vehicle we were looking for. Staff friendly and easy to work with. My only negative comment would be the length of time we The dealership carried the vehicle we were looking for. Staff friendly and easy to work with. My only negative comment would be the length of time we waited finally get in and see the financial person. Over an hour. More