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Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
4,878 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,878 reviews
March 26, 2019
Easy Beginnings with a Horrible Ending The only reason I put 2 stars is because Shannon in service was a great person and help to me. My name is Lamont McNaulty,I’m not from Walnut Creek, The only reason I put 2 stars is because Shannon in service was a great person and help to me. My name is Lamont McNaulty,I’m not from Walnut Creek, I recently moved here from Menlo Park. Everything was great until I decided to take the free shuttle downtown. I should have just stayed in the lobby. The pick up from the vw service center came in less than 10 minutes and the drop off went well. This happened around 12pm. I received a call at 2:49pm from Shannon that my car was ready. I called for a pick up from the shuttle at 3:13pm, a gentleman answered the phone and let me know the shuttle will be on his way. So, I waited until 3:53, no one came so I called back just making sure everything was fine. The same gentleman pick up the phone, put me on hold and said he was calling a driver to pick me up. Once, I got off hold he told me that he was going to have a Uber come pick me up. He was going to send me the Uber information through text message. So, I’m like okay I fine with that. I never received a text from him. Luckily for me, My girlfriend works right up the street and she got off of work at 4:20. She was able to pick me up and bring me back to the vw service center to pick up my car. I would have been stranded if it wasn’t for her. It’s a horrible feeling to be dropped off and lied to and ditched. This is unacceptable. I don’t remember the gentlemen’s name but I told Shannon what had happened and she’s such a sweet person. I had every intention on finding out who lied and never sent anybody to come pick me up and question him. I didn’t do that because it wasn’t worth it. I’m writing this in hopes you fix the problems or lack of communication between driver and dispatch. More
by menlopark04
Verified CustomerEmployees Worked With
March 26, 2019
Recall service Great experience with Thomas! He is cordial and thorough. Carlo and Shannon were extremely helpful and sweet in booking my Uber pick up. Even on sh Great experience with Thomas! He is cordial and thorough. Carlo and Shannon were extremely helpful and sweet in booking my Uber pick up. Even on short notice. More
by genevieveopal
March 26, 2019
Making buying a car so easy Helping my parents look for a vehicle I knew going to dirito Brothers was going to be an easy and straightforward experience no hassle no pressure jus Helping my parents look for a vehicle I knew going to dirito Brothers was going to be an easy and straightforward experience no hassle no pressure just honest answers and very polite staff I love this place and so glad I am a repeat customer More
by WETWILLYO3
March 26, 2019
Derik was awesome! He found the perfect car for me! I went in for the spring deals you were having for the Jetta’s and Tiguan’s! Ended up extremely happy with my Jetta Sedan SEL, and walked out with ful I went in for the spring deals you were having for the Jetta’s and Tiguan’s! Ended up extremely happy with my Jetta Sedan SEL, and walked out with full smiles on my face! Thank you all so much! More
by CMKOBIERSKI
Employees Worked With
Derik Buchtel
March 26, 2019
Timing Belt and More! Kevin has helped me with my car for year's now. He is extremely knowledgeable, taking the time to explain any issues or concerns with my car so that Kevin has helped me with my car for year's now. He is extremely knowledgeable, taking the time to explain any issues or concerns with my car so that I have a full understanding of any repairs needed. I am always grateful to have Kevin as my adviser! More
by cynthia7
Employees Worked With
March 25, 2019
Good experience Good work. Nice customer service. My first VW . Love it . I would highly recommend my family and friends to stop by and take a look Good work. Nice customer service. My first VW . Love it . I would highly recommend my family and friends to stop by and take a look More
by DFY338
Employees Worked With
Derik Buchtel
March 25, 2019
Great experience! I loved that our sales person Nanika was so easy to work with and made the process very smooth and effortless. We would recommend this dealer to all o I loved that our sales person Nanika was so easy to work with and made the process very smooth and effortless. We would recommend this dealer to all of our friends. Everyone was extremely friendly and helpful. There were plenty of toys and distractions for our daughter so that we could focus on our new car deal. Loved our experience! More
by JENNGIL04
Employees Worked With
Nanika Orgil
March 25, 2019
Great experience! Jacque was wonderful to work with as well as everyone else at the dealership. It was such an easy car leasing experience and everyone was so friendly, Jacque was wonderful to work with as well as everyone else at the dealership. It was such an easy car leasing experience and everyone was so friendly, thank you! More
by mp2222
Employees Worked With
Jacque Vigil
March 25, 2019
Dealer rater Gus was very friendly and informative during our first visit to this dealer. He walked us through two car lots where we viewed several Tiguans and ma Gus was very friendly and informative during our first visit to this dealer. He walked us through two car lots where we viewed several Tiguans and made our selection process easy. More
by JJ
Employees Worked With
March 25, 2019
I only buy VW from Dirito Bros Since buying my first VW Jetta back in 2015, everything that had needed to be done to my car i have gone to Dirito Bros for. I hated my car buying exp Since buying my first VW Jetta back in 2015, everything that had needed to be done to my car i have gone to Dirito Bros for. I hated my car buying experience at VW of Hayward and after going to Dirito Bros for my first check up, I have had every service there. I specifically wanted to buy my car from Dirito Bros because of the care, treatment and Customer Service i have received from them in the past. More
by J.E.GIBBS13
Employees Worked With
Brendan Shrieve, Nanika Orgil, Saul Canela
