Dirito Brothers Walnut Creek Volkswagen | Page 429

Nice place. I bought my 2018 Atlas SEL from Nanika Orgil. She is so friendly and nice person. I love this place. I’m so happy. Thank you guys. I bought my 2018 Atlas SEL from Nanika Orgil. She is so friendly and nice person. I love this place. I’m so happy. Thank you guys. More

Thank you so much Danny Keen. Our service adviser. Danny was so pleasant & easy to talk with. He listen, and very considerate. He's truly an asset of your company. Keep him , and he deserves to be on t Danny was so pleasant & easy to talk with. He listen, and very considerate. He's truly an asset of your company. Keep him , and he deserves to be on that position. We truly appreciate all you help Danny! More

New 2019 Rabbit This is my third car purchase from Dirito Brothers and I would recommend this dealership to anyone buying a new or used VW. They are fair and straight This is my third car purchase from Dirito Brothers and I would recommend this dealership to anyone buying a new or used VW. They are fair and straight forward and don't play games as I have found some other dealerships do. The service center is excellent and my experience has always been positive. Jacque was great to work with and very thorough in the details at delivery. More

VW Service feedback VWService fit me in first thing the morning i called for help and replaced my battery and checked my electrical system quick enough for me to still ge VWService fit me in first thing the morning i called for help and replaced my battery and checked my electrical system quick enough for me to still get a BART parking space and get into work on time. they kept me apprised and made what would have been a painful experience pleasant. More

prompt help , the window was fixed in a few hours, warranty covered. agent reviewed my service contract, what is covered, my next milestone, asked if I needed a , the window was fixed in a few hours, warranty covered. agent reviewed my service contract, what is covered, my next milestone, asked if I needed a ride More

Amazing Service Thomas went more than above and beyond. Friendly and helpful every step of the way. Service was completed in a timely and professional manner. 10/10 Thomas went more than above and beyond. Friendly and helpful every step of the way. Service was completed in a timely and professional manner. 10/10 More

Operational Excellence in action!! This review covers the service I received for the 80K service in December 2018 to this one for the repair of the starter that started in January 2019. This review covers the service I received for the 80K service in December 2018 to this one for the repair of the starter that started in January 2019. I work in the Operational Excellence Department of a Presidential Agency. So I know when operational excellence initiatives in a firm are working. VW Walnut Creek has clearly focused on these initiatives because I became the beneficiary of it at the customer point of contact. From the welcome I received from Thomas, to the support I received from Kevin that included driving me to BART (it wasn't his job), verifying the applicability of the extended insurance I purchased and the set up of the rental car, to the support of the cashier who had the documentation ready so I can make the payment...the process screamed continuous improvement and operational excellence. Some companies miss the point of these initiatives. No improvement done in the backend will matter if at the point where value is created - at the level of the customer - service delivery fails. And my experience with Kevin is not the exception! It is the rule at VW Walnut Creek! It was true with Tim, who helped me with 80K service for my Jetta Sportswagen, and it was true with Gurkan who helped me with the initial diagnosis of the issue with the starter. If a misstep happens it is addressed quickly, not with questions, but with solutions! On this point, bravo Tim!! The seamlessness of the excellence in that service is best evidenced by the way Kevin took over from Gurkan...the focus was no less stringent, the care no less complete. Bravo, Team VW Walnut Creek!! More

Great Experience AGAIN! This is the fourth time I have leased a car from Dirito Bros. Every time they have made the car "buying" (in my case leasing) easy and reasonable. G This is the fourth time I have leased a car from Dirito Bros. Every time they have made the car "buying" (in my case leasing) easy and reasonable. Gus Davila, my salesperson, was knowledgeable, helpful and delightful. I will continue to get my cars there in the future. More

Outstanding from start to finish Kevin, our service writer, couldn`t have been nicer.Courteous,professional and prompt.Our sun roof on our GTI had been on recall and since back from t Kevin, our service writer, couldn`t have been nicer.Courteous,professional and prompt.Our sun roof on our GTI had been on recall and since back from that our sun shade hadn`t worked properly.Everything was taken care of. More

Quick helpful and painless, thanks for going the extra mile I really appreciate your guys's help here considering it was a factory warranty item. Thanks for taking care of the situation and making sure everythi I really appreciate your guys's help here considering it was a factory warranty item. Thanks for taking care of the situation and making sure everything was good to go in a very timely fashion. More