Dirito Brothers Walnut Creek Volkswagen - Service Center

Excellent service department. Marina Felix is an outstanding service rep. This time it was just a simple oil change for a 24 year old car. Dirito has taken such good care of my 20 Marina Felix is an outstanding service rep. This time it was just a simple oil change for a 24 year old car. Dirito has taken such good care of my 2003 Jetta wagon. More

Really easy communication, Sean did a great job of getting our cars taken care of getting our cars taken care of More

I do recommend Sean he did awesome, has a great attitude, very professional and very knowledgeable experience person. In my opinion he is the best at the service department. I am happy to work with attitude, very professional and very knowledgeable experience person. In my opinion he is the best at the service department. I am happy to work with him for my services. He is always with a smile on his face. He is amazing 😃 More

Alberto and my service technician were very informative and provided excellent customer care. I appreciate them and the video of my cars inspection is nice and provided excellent customer care. I appreciate them and the video of my cars inspection is nice More

The service was terrific. Kevin was very friendly and extremely helpful, making the experience very positive! I will continue to do business with Dirito Brothers in the future Kevin was very friendly and extremely helpful, making the experience very positive! I will continue to do business with Dirito Brothers in the future. More

Very disappointing visit, I was promised the car would be ready by late afternoon, but at 5pm I had still not heard from anybody, I texted my adviser Sean and after not getting a response from him I started ready by late afternoon, but at 5pm I had still not heard from anybody, I texted my adviser Sean and after not getting a response from him I started to panic and called the service dept, the woman who answered said Sean was gone and she couldn’t help me, at that point I asked to speak with a supervisor or manager and she pretended she didn’t hear the request, instead she said she would look for the paperwork, it was now approximately 5:40pm and only 20 mins before closing time, I told her I didn’t care if the service was done or not and I would come to pick up my car before closing time as I needed it the next morning, she agreed. When I arrived the car was already outside waiting for me and the cashier had paperwork ready, she obviously knew I was very upset, I asked why nobody texted me or called me to let me know the car was ready, and her response was “Sean left early and he’s your advisor”, to which I responded “he’s not the only advisor working here, somebody else could’ve called me”. I looked at the paperwork and the service was completed around 4:15pm, way before I texted Sean or called the service dept. It was very irresponsible of Sean and the whole service dept to just assume the car wasn’t important to me, and to just figure the next day was ok for me to pick up the car. I was very very disappointed with my experience and WILL NOT bring my car for service ever again, even if that means driving further to get service. I don’t understand why another adviser couldn’t call me if my adviser had left early or wasn’t there, I hope this is not your policy because if it is you need to change it, and if it isn’t then I hope you have a talk with Sean so that he doesn’t make the same mistake again. More

Great experience. Attention was top notch and the service was quick and on time. Always been happy with my interactions with Dirito's staff. Attention was top notch and the service was quick and on time. Always been happy with my interactions with Dirito's staff. More

Marina was welcoming and quick to respond with updates. Hope to see her again next we’re in! Hope to see her again next we’re in! More

Took good care of me, timely and always with full communication. Very flexible in picking up, and repair was flawless. communication. Very flexible in picking up, and repair was flawless. More