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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,165 Reviews

3,165 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 02, 2025

Kevin, the service manager was great. I had an emergency and he was able to get my in and out of the service department quickly. I appreciate his, and his staff's help greatly. Thank you! More

by eddie.gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

Kevin sways takes great care of me. The service is great and everyone is friendly. More

by smbonham54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you were well taken care of by our team and found the service and friendliness from everyone at Dirito Brothers Walnut Creek Volkswagen up to your expectations. Thank you for sharing your experience with us.

June 29, 2025

Sean was great trying to work out on ongoing problem towards resolution. Thanks Sean for help. More

by MONA5
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your experience with our team at Dirito Brothers Walnut Creek Volkswagen. We wish you well.

June 29, 2025

Well oiled machine no pun intended… Sean and team are always courteous. Than you Team! More

by rglez50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your review. We appreciate your kind words about our team at Dirito Brothers Walnut Creek Volkswagen.

June 29, 2025

Sean was my adviser and I was able to get in and out just under 3 hours. But I was able to work in the waiting room while my car was being serviced. More

by DEIDREOWatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your review. It's great to know everything went smoothly, and our team could help you work comfortably. Take care.

June 27, 2025

Quick check-in, always friendly, clear communications throughout 2 day servicing. Just exceptional! Great service advisor! More

by KEVIN.SURFREV.MURPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with our team at Dirito Brothers Walnut Creek Volkswagen. We appreciate your positive feedback and wish you well.

June 26, 2025

Your process of “keep trying different things until we fix it” cost me $5,000 to essentially replace 4 fuel injectors. Not the level of expert service I would expect from an authorized VW dealership. Very More

by FRANKSPERLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

This dealership has always had a professional and friendly atmosphere along with great staff. Four stars now because you want me to write 15-word review. LOL More

by ONLYONEDARIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to hear you appreciate our professional and friendly atmosphere at Dirito Brothers Walnut Creek Volkswagen. We'll consider your feedback on the review length and wish you all the best.

June 22, 2025

I found it to be a straightforward and transparent process. It took a little bit of time but didnt mind More

by hannahfazio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your understanding and are glad to hear the process was clear. Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen.

June 22, 2025

Did what they promised to do. The car was clean at pickup. Everything works as it should. More

by AKUOLAS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. We're glad everything met your expectations.

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