Dirito Brothers Walnut Creek Volkswagen - Service Center

Thank you for kindness Marina, always helpful with a smile! It's a clean waiting area, friendly staff. smile! It's a clean waiting area, friendly staff. More

My recall appointments monitored by Dirto and schedule when all parts were available. Marina Felix took really god care of me answering my questions and programming my info center when all parts were available. Marina Felix took really god care of me answering my questions and programming my info center More

Alberto was wonderful, help me efficiently and was attentive through the process. Helped me quicker than anticipated and made me feel heard b/c I was there recently. Thank you attentive through the process. Helped me quicker than anticipated and made me feel heard b/c I was there recently. Thank you More

Sean T has been taking care of my VW Golf needs for many years. He is always helpful, knowledgeable and has excellent follow up with his customers. Having someone like Sean T as a representative of Dirito B years. He is always helpful, knowledgeable and has excellent follow up with his customers. Having someone like Sean T as a representative of Dirito Brothers gives me peace of mind. My husband services his car at another dealership and does not have the same experience. It’s always someone different and not helpful. I feel very lucky to know when I call Sean T that I walk away a happy customer. More

Kevin was super helpful. He told me when my car would be ready. He checked on me throughout the day and made sure that I had a lift ride because the rental car was not handle He told me when my car would be ready. He checked on me throughout the day and made sure that I had a lift ride because the rental car was not handled properly More

An outstanding experience from start to finish—reliable, professional, and absolutely worth a solid five stars! professional, and absolutely worth a solid five stars! More

Every thing went well and on time. We liked the video from mechanic, very informative. We liked the video from mechanic, very informative. More

Service was absolutely excellent. All personnel were prompt and cordial. Inspections and explanations went well. My service agent was awesome. Every experience at this location has be All personnel were prompt and cordial. Inspections and explanations went well. My service agent was awesome. Every experience at this location has been amazing! More

Everyone is very nice and professional. My recall isn’t fixed however, and it isn’t possibile to get out of the passenger side of the car from the inside! My recall isn’t fixed however, and it isn’t possibile to get out of the passenger side of the car from the inside! More

I had a positive experience at my recent service appointment with Alberto. From the moment I arrived, the staff was incredibly friendly, professional, and attentive. They took the time to listen to appointment with Alberto. From the moment I arrived, the staff was incredibly friendly, professional, and attentive. They took the time to listen to my concerns, explained the service process clearly, and kept me updated every step of the way. The work was completed quickly and efficiently. The waiting area was clean and comfortable. I also received a ride from Lyft to and from the dealership, which was also done promptly. Thank you for everything. More