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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,105 Reviews
Call Service Center (925) 448-9940

3,105 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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February 23, 2025

My service advisor was horrible, no contact and delayed starting. The manager made it better. More

by morod24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We appreciate you taking the time to share your feedback. It's great to learn that our Management Team was able to assist you. However, I would like the chance to speak with you about the level of customer care that you encountered with our Service Team and the quality of communication. If you would contact me at a time that works best for you, it would be appreciated. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

February 23, 2025

An absolute pleasure working with Sean Thomas. He knows his stuff. Everyone was so kind and helpful. More

by 48SKAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you had a great experience with our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your kind words and support.

February 23, 2025

vehicle service was completed in time frame expected and i received status communications as requested More

by edward.kirton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback and are glad to hear about the timely service and status updates. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

February 23, 2025

As always it’s just plain fun and entertaining working with Sean Thomas. Coffee is good. More

by 48SKAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you enjoyed the coffee and had fun with our team. Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen.

February 22, 2025

Marina is so nice. I got her great service many times. It was appreciated and thanks. More

by shaophil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We're pleased to hear that our team consistently provides great service at Dirito Brothers Walnut Creek Volkswagen. All the best!

February 21, 2025

My car needed a recall repair. Everything was handled smoothly. It was in and out the same day. Highly recommended. More

by smpoff
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recommending Dirito Brothers Walnut Creek Volkswagen. We're glad the recall repair went smoothly.

February 19, 2025

Clean, efficient, friendly. Sean helps me every time I go for maintenance and he is friendly, informative, approachable, and I feel confident that the care well maintained. More

by romona0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words. It's great to see that you trust our team at Dirito Brothers Walnut Creek Volkswagen for your maintenance needs.

February 17, 2025

The dealership was very nice. The people who work there are great above and beyond expectations More

by rusty.tarpley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback and support.

February 16, 2025

Love the friendly service and communication. Very helpful and fair. Have always taken my car here and will continue to. More

by kellyheather2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your loyalty and kind words. We appreciate having you as a valued customer at Dirito Brothers Walnut Creek Volkswagen.

February 16, 2025

Courteous professional service delivering on time performance. Theg kept me informed of progress via text. More

by james.r.donnelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We're pleased to know you appreciated our reliable service and communication at Dirito Brothers Walnut Creek Volkswagen. If there's anything else we can do, feel free to reach out.

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