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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,118 Reviews

3,118 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 02, 2023

Friendly, courteous service from all we interacted with. I will recommend the dealership to all who ask. More

by JAAGEE79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our friendly and courteous team is thrilled to receive this review. Dirito Brothers Walnut Creek Volkswagen hopes you will continue choosing us for any of your automotive needs.

May 02, 2023

The people are always very friendly and the work preformed is always very good. Thanks More

by MARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Mark, it's great to learn that our team at Dirito Brothers Walnut Creek Volkswagen is always friendly and you are pleased with the work done here when handling your automotive needs. We greatly appreciate you bringing your business to us.

May 01, 2023

Unreliable vendor. I’ve been in their office for four times already and they can’t replace the tires per the contract I have. More

by ME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I would appreciate an opportunity to speak with you in regard to your tire replacement and contract. At your convenience, would you mind reaching out to me directly? Kind regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 21, 2023 -

ME responded

Hi, Please feel free to call me at +1 (415) 320-9154 Thanks. Pavel

May 01, 2023

Very helpful and kept me informed about what was going on with my car. Sean was great! More

by MARYGDOLEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write about your 5-star experience here at Dirito Brothers Walnut Creek Volkswagen. Please feel free to reach out if there is anything else we can do to assist you.

April 30, 2023

I was very happy w my recent service experience for dealing with recall work. Thanks a lot. More

by MONGO_HUGHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad to learn that you had a great experience with our Service Team while dealing with recall work for your vehicle. Dirito Brothers Walnut Creek Volkswagen greatly appreciates your business and we hope that you continue to choose us for your automotive needs.

April 30, 2023

I had a great experience as usual. I am still waiting on the 1final piece of my molding to come in to finalize my repair. Aside from that, I am happy. More

by clydelew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are thrilled that our Service Team provided you with a great experience yet again, Clyde! We here at Dirito Brothers Walnut Creek Volkswagen appreciate you taking time out of your day to write this awesome review, if there is anything else we can do for you do not hesitate to contact us.

April 29, 2023

It was a great working with Kevin. He did awesome work from start to finish. Thank you More

by BOJANM79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. We're happy our team could be of help at Dirito Brothers Walnut Creek Volkswagen. Please do not hesitate to contact us if you need any further assistance.

April 29, 2023

Sean and the entire team are always a pleasure to work with. They are the best!!! More

by MARIA.CANET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review. We are here if you need any further assistance.

April 29, 2023

Friendly people with great service. Marina is efficient and great at her job. I’ll continue to take my car here for a service. More

by MONTY33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our Service Team is ecstatic to read that you had a great and friendly experience here at Dirito Brothers Walnut Creek Volkswagen. If there is anything else our team can do to assist you, please feel free to reach out.

April 28, 2023

Kevin is always a pleasure to work with . He is professional ,fast , efficient ,and always keeps updated on everything. More

by MMJUMPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. We're happy our team could be of help at Dirito Brothers Walnut Creek Volkswagen. Please do not hesitate to contact us if you need any further assistance.

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