Back

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,101 Reviews

3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
September 10, 2022

Same experience as always here. They take care of business efficiently and graciously. When I need to visit a VW dealer, I drive past two others (not criticizing them, by the way) More

by TajOnParade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2022

Dorito Brothers Volkswagen is the best Volkswagen dealer in the Bay Area! I have only had positive experiences with them. More

by slpneal1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2022

Great service, easy to make appointments and very knowledgeable staff. Car returned on time always. The only caveat is value for money on services as it's expensive. More

by shiva.sundaram
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco Vasquez
September 08, 2022

Francisco on Saturday kept me apprised of my service timing and the one extra approved brakes work was also completed by closing. The waiting room is clean and well stocked and air conditioned. More

by C.ZISCHKE
Recommend Dealer
Yes
Employees Worked With
Francisco
September 08, 2022

Took car in for day early routine maintenance. Car done before original appointment time the next day. More

by RDBURRIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco
September 08, 2022

Clean, well staffed, my advisor is very knowledgeable and helpful. Nice waiting area. Service completed timely. More

by Jobrochta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2022

Friendly staff greeted me warmly and promptly. Work was fine in less than the time I was told ahead of time and that allowed me to go about my day. More

by STVNMATTINGLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2022

As always, they went above and beyond, even working late to make sure I got my car back the same day. More

by herminefg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2022

Had an appointment to have running boards installed. . It seems there were missing parts in the box, so had to come back a week later. This was handled very well by Kevin and his crew. More

by Hascall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad that your recent Service visit went well. Thanks for the review!

August 27, 2022

Sean provided excellent customer service and support while my car was in the shop. I was very satisfied with the overall experience. More

by SOPHIAB1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

It's always nice to hear that our team delivered excellent customer service. Thank you for taking the time to share your experience.

...
120
...