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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,105 Reviews

3,105 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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June 08, 2022

Great customer service! We did not wait for a long time and the car is ready. More

by Paula
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Promptness is part of good customer service. Nice to hear that we got your car ready and back in the road without delay. Thanks for the feedback!

June 07, 2022

Great friendly customer service! I've bought two cars through them, and I take my cars there for service. More

by sarahherzog11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your loyalty and looking forward to serving you in the future. Thanks!

June 05, 2022

They did the inspection and notified me of the completion in a timely manner as promised More

by Rbidlingmaier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice to know it all went smoothly. Thanks for the feedback.

June 04, 2022

Kevin in the Service Department has taken care of my car for twenty years and continues to provide great service year after year. More

by DVAVREK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your longterm loyalty! We truly appreciate it and glad to hear we didn't let you down on your receive Service visit.

June 03, 2022

Sean Thomas was awesome! Very friendly, was quick, efficient, got me in and out in the committed timeframe. He also updated me, checking in, at several points during the shor More

by MICHAEL.SANCHEZ0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Ritola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great comments regarding Sean and we're pleased to hear that your recent Service visit went so well.

June 02, 2022

Service was excellent. I called on a Friday evening with a front headlight out: Sean was able to fit me in at 7am Saturday -- met me there and had the service completed w More

by TOMLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Sounds like a successful visit! Glad it went smoothly and quickly. Thanks for the comments.

June 02, 2022

Went in for a recall, left with car problems …. all new things. No head lights. Told me they didn’t do anything before even listening. Have to go back on my time…uphill battle. More

by MCROFTDESIGNS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Maria thank you for responding, we are so very sorry to hear that this happened. We will do everything we can to make sure that you are taken care of and will make sure to reach out to you as well.

May 26, 2022

Everybody at this dealership is wonderful, from the cashier to the service advisors and the service manager. Thanks for making my service painless. More

by wrwagoner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

And thank you for choosing Dirito Brothers VW! It's encouraging to learn that everyone was helpful during your recent visit.

May 24, 2022

I always get great service quality and exceptional customer service from Marina...that you Marina! ...Norm More

by NORMACIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your ongoing business and thank you for the wonderful review. Thanks for choosing Dirito Brothers!

May 24, 2022

Great Service, Professional & knowledgeable staff, Service complete on time as stated. Very Clean waiting & showroom. More

by CEDBRO2661
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the helpful feedback and are glad to hear you're pleased with our efforts. Thank you!

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