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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,150 Reviews

3,150 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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August 11, 2022

Service was good, but a question I asked was not listed on the service order or answered. Q: Can the Neutral Gear Selection permanently allow the vehicle to roll freely while placed in neutral without a More

by DOUG.EB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2022

It is a great place to go the service department is great. My service guy Sean i great to work with. Keeps you up to date with everything about your car More

by SPIDERLG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Aug 08, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind words about Sean and your overall impressions of our Service Department.

August 07, 2022

Sean was polite and professional. I’m glad he is the EV expert in the service department. Went above and beyond to have our new ID.4 washed and charging when we returned to pickup. Th More

by PEZZOTTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Certainly pleased to hear that Sean took good car of your ID.4 and had it charged when you arrived! Thanks for the review.

August 06, 2022

All procedures professionally done , Stayed in touch over 2 Days via text ! Kevin was truly Fantastic! More

by frhoward1
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice to hear! Thanks so much for taking the time to share your experience.

August 05, 2022

We have been customers of the Dirito Brothers for over 30 years, and we stick with them because of their honesty, their attention to detail, and their commitment to their customers. More

by LOUMCENTEE
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

That's fantastic to hear! Thank you for your loyalty and ongoing patronage. We look forward to serving you again!

August 04, 2022

Was helped by Francisco in the Service Department, he was friendly, helpful and knowledgeable. Great Service. More

by SIMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco
Aug 08, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear your recent Service visit went so well. Thanks for the review!

August 04, 2022

I had a Friday emergency - a dead battery - and Kevin in the service department really helped me out. He and the rest of the department went beyond the norm for me, and I am very happy about it. Good work! More

by B.POITEVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

It's our goal to always help a VW driver if we possibly can. Glad to hear that Kevin was able to get you back on the road.

August 03, 2022

I was pleased with the purchase and experience but Shannon in the service department went above and beyond to make me a happy customer. More

by Chrisheller70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Ritola
Aug 08, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We like to hear that our team makes customers happy. Thanks for sharing your thoughts and we look forward to seeing you again!

August 03, 2022

Efficient, clean, nice employees, gets back to answer any questions. at times pushy to offer unwanted services More

by mrm_sale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Aug 08, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We value your business and your feedback. Thanks for taking the time to provide a review.

August 02, 2022

Took my ID4 in for the annual maintenance and received excellent services. The dealer called Lyft to take me home and bought me back since it took more than 4 hours. I am very happy I bought my ID4 from More

by Tanggg
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for choosing Dirito Brothers VW for both your purchase and your service needs. We appreciate your business and your positive feedback!

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