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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,103 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,103 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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May 04, 2022
The customer service and technicians were all friendly and knowledgeable. They always returned my calls or texts and could tell me what was happening to my car at any given moment. The technician even too and knowledgeable. They always returned my calls or texts and could tell me what was happening to my car at any given moment. The technician even took further steps to dig deeper into a problem so he could fix it all within warranty. More
by MICHELLE.BECKHAM
Verified Customer
May 04, 2022
The guys behind the counter were rude and unprofessional. They seemed mad I interrupted them while they were eating cupcakes. But the guy behind the desk was great. The stars are all for him not clowns behin They seemed mad I interrupted them while they were eating cupcakes. But the guy behind the desk was great. The stars are all for him not clowns behind the counter. More
by PK2
Employees Worked With
May 04, 2022
I was very happy with my service appointment. Everything was on time, and handled with professionalism and courtesy, especially Sean. Would recommend Dirito Bros to anyone driving a Volkswagen. Everything was on time, and handled with professionalism and courtesy, especially Sean. Would recommend Dirito Bros to anyone driving a Volkswagen. More
by h.noll
Employees Worked With
May 02, 2022
Excellent service and punctuality! Marina was very professional and explain me everything I need for the service of my car. Marina was very professional and explain me everything I need for the service of my car. More
by jose felix
Employees Worked With
April 30, 2022
Very good with updates. They got to my car even though I failed to make an appt. Pleasure to work with. They got to my car even though I failed to make an appt. Pleasure to work with. More
by CHRIS
Employees Worked With
April 28, 2022
From the initiate service provided by Kevin all the way to the exit with Ron Simi and everyone in between, I was very satisfied with my experience at Dirito Bros. I always am. Please thank the service team to the exit with Ron Simi and everyone in between, I was very satisfied with my experience at Dirito Bros. I always am. Please thank the service team on a job well done! Thanks, Geri Zarate More
by GERI2
Employees Worked With
Other Employees :
Ron Simi, a woman who answered my synthetic oil question and both cashiers. Sorry I don't know their names.
April 28, 2022
Shanon and Marina are the most professional, customer service-oriented people I have had the pleasure to work. service-oriented people I have had the pleasure to work. More
by COMPAGLIARUGBY
April 28, 2022
The issue was not addressed at the 20k service, even though I brought it up. And it is on-going following the service work on 4/26. though I brought it up. And it is on-going following the service work on 4/26. More
by tirzaong
April 26, 2022
Sean and team made the service experience easy and painless (unlike this survey which requires a minimum number of words) :-) painless (unlike this survey which requires a minimum number of words) :-) More
by RYAN.THOMPSON
Employees Worked With
