Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,116 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,116 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
Sort by
January 05, 2022
I had my TDI in for service and a SMOG check. They took a few days due to parts. I came in to get the car and nobody explained that the DMV selected my car to go to a STAR SMOG shop and had to be certified t few days due to parts. I came in to get the car and nobody explained that the DMV selected my car to go to a STAR SMOG shop and had to be certified there. I mean it was one of the reasons I brought the car in for service. I understand that they don't control the DMV, but this should have been communicated to the customer at pick up. I was told the SMOG check was completed and since they send the certificate directly to the DMV, I wasn't aware that it now required another SMOG check. I realized that I hadn't received my new sticker, so I contacted the DMV and was told that no certificate had been submitted. Just extremely bad follow through on Dirito Brothers part. I'm very disappointed. More
by ELSLEN
Verified CustomerEmployees Worked With
January 04, 2022
When one goes to a dealership for routine maintenance that is charged at a premium price, it is disappointing when they won’t be bothered to even wash the windows or vacuum the floors. Especially when J that is charged at a premium price, it is disappointing when they won’t be bothered to even wash the windows or vacuum the floors. Especially when JiffyLube does provide the service for their customers. Service and time to complete the job was good but was truly disappointed that something so automatic can’t be done. More
by delta_santa
Employees Worked With
January 03, 2022
Excellent service Sean is very professional adviser and friendly. Always answer the phone take care everything he is the best. friendly. Always answer the phone take care everything he is the best. More
by Abdul Haseeb Zahoori
Employees Worked With
January 03, 2022
The service advisor listened and asked clarifying questions to make sure he understood the problem well. He called me when the car was done and explained what was done to fix the problem. The best questions to make sure he understood the problem well. He called me when the car was done and explained what was done to fix the problem. The best - he asked me to bring back the car if the problem is not resolved. More
by GUNSHIM
Employees Worked With
January 02, 2022
I am always impressed by the service procedures and communication provided by Kevin and his colleagues, and by the service done by the mechanics. communication provided by Kevin and his colleagues, and by the service done by the mechanics. More
by mtpchurch
Employees Worked With
December 29, 2021
It is always a great experience bring our VW into Dirito Brothers VW in Walnut Creek! Brothers VW in Walnut Creek! More
by GCREIMER
Employees Worked With
December 26, 2021
My buying experience was easy and stress free. The follow up and assistance with subsequent questions and requests was well received and customer focused. up and assistance with subsequent questions and requests was well received and customer focused. More
by mark.borchardt
December 25, 2021
Always professional, understanding, and helpful in getting the job done. Kevin stayed up on the status with current information and was 100% accurate with no hidden problems. getting the job done. Kevin stayed up on the status with current information and was 100% accurate with no hidden problems. More
by serclan
Employees Worked With
December 22, 2021
I needed to schedule service for my 2020 VW Golf. It was simplicity itself to make the appointment. on the day, I was welcomed and checked-in very quickly. my representative -Sean - kept me informed on t simplicity itself to make the appointment. on the day, I was welcomed and checked-in very quickly. my representative -Sean - kept me informed on the progress being made and gave me follow up advice related to the mileage and or timing for the next service appointment. Great customer service - thank you More
by TCRHODES
Employees Worked With
Sean (?)
December 22, 2021
Amazing service,Marina give us the best customer service, very professional and helpful we will come back to Next service with my 2021 Volkswagen Atlas very professional and helpful we will come back to Next service with my 2021 Volkswagen Atlas More
by huerta1024
Employees Worked With
