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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,140 Reviews
Call Service Center (925) 448-9940

3,140 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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January 26, 2022

Everyone was very professional and the service was completed in a very timely manner and the work that was done was explained More

by MELISSA.GURULE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

That's what we like to hear! We try to be as accurate and transparent as possible and are happy to know that Sean was so helpful and communicative. Thank you!

January 24, 2022

The folks here were awesome. The shop always show professionalism and have always done a great job. More

by vanessa.szumlas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
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Jan 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Vanessa, Wonderful to hear! We value your continued business and are happy to hear you have received consistently great service. Thank you!

January 24, 2022

Always helpful, when I have a question that needs answers. Familiar with my vehicle and with my upcoming needs for it. More

by Boop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
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Jan 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you have had many great experiences. We look forward to serving you again in the future. Thank you!

January 22, 2022

It was my first 10,000 mile service and the service was good looking forward to my next service. More

by AUNGUEN2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great review! We are happy to hear your service went so well and we look forward to your next visit!

January 19, 2022

Kevin in the service department is so easy to work with! He is very knowledgeable and courteous and does what he can to get your repairs done as quickly and inexpensively as possible. More

by BRANCHK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Kevin is a rock star! We appreciate you taking the time to share your great experience with him, we are glad to know he took such great care of you. Thank you!

January 18, 2022

Prices for new cars are not the best relative to other VW dealers. Service Department is very professional and completes all service requests quickly. More

by JKOT3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for your feedback. We are happy to hear your service appointment went so smoothly. We appreciate your positive review, thank you!

January 18, 2022

The service was great and fast! I came at my appointment time and they took me right away and ordered me a lyft when I requested it! More

by daryaaleali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! We do our best to be on time and are glad to know that Sean and the team made it happen. Thanks for the great review!

January 15, 2022

I had a flat tire and wanted to bring my car in for new one. They didn’t have my tire in stock so Billy ordered them. Marina said you were full the next day but to bring my car by and she would make sure i More

by debbiebarbershop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy in parts department
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Jan 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! We try to accommodate as best we can so that you can get on your way, safely. Thank you for letting us know how great Marina and Billy were!

January 15, 2022

Shannon, David and Don Dirito everyone was awesome to take care of my car, the customer service was outstanding More

by SWEETPEA4U94536
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Dorito
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Jan 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We are so glad to know you enjoyed your experience at Dirito Brothers with Don, David and Shannon. We look forward to serving you again in the future, thank you!

January 14, 2022

Kept us informed and car was ready when promised. Answered all our questions and let us know when our next service is More

by DIRITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! We strive to be communicative and informative and are happy to hear Marina and the team did just that. We look forward to seeing you at your next service. Thank you!

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