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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,117 Reviews

3,117 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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December 22, 2021

Amazing service,Marina give us the best customer service, very professional and helpful we will come back to Next service with my 2021 Volkswagen Atlas More

by huerta1024
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great review! It was our pleasure. We appreciate the positive feedback for Marina and look forward to your next visit!

December 21, 2021

The reason I brought my car in was not addressed adequately and I still had to pay for the work and it took 3 days before I could get my car back. Waste of time and money and still ended up spending More

by genemaggio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2021

My car was ready when I asked and they even washed the car tie me! Nice job Dirito Brothers! More

by SUZISWIM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent, your kind words are really appreciated. Thank you!

December 18, 2021

The service was efficient and timely. My only negative was that we had to ask for a receipt. More

by MLHUESMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback, we appreciate you letting us know how we can improve. We are glad to hear your overall experience went smoothly, thank you!

December 15, 2021

Kevin helped me check-in and out of service within 15 minutes for my vehicles recall. He was very informative about the full process and even answered some of my questions regarding EV vehicles. More

by HARSH.VARDHAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad to hear your service went so quick and easy. Thanks for letting us know what a big help Kevin was in assisting you through your service and answering your questions!

December 10, 2021

All the people we have dealt with at Dorito Brothers are courteous and efficient. We are delighted with the dealership. Thank you. More

by sanols02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful to hear! We truly appreciate you taking the time to leave such a great review. Thank you!

December 06, 2021

Marina was very helpful, as usual. Takes care to relay the maintenance concerns and requests back to ensure desired service. More

by Matt W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear! We appreciate you taking the time to leave such nice feedback for Marina. Thank you!

December 05, 2021

The texts are very helpful to keep me informed of progress. I really appreciate getting my car serviced without the pressure from sales people wanting to upgrade me!! ( as with a previous vehicle) More

by BRIGITTE.PETERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 09, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad to know you found our SMS communication system so helpful! We want your car to get the quality work it needs and leave a happy customer, thank you for letting us know we succeeded!

December 03, 2021

Really good experience Tim was wonderful as service Really good experience Tim was wonderful as service manager. All was well explained I will highly recommend Tim More

by aagbodjan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 07, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good service experience with Tim. Thank you!

December 03, 2021

Service had the car ready when he said it would be. Took the cart in at 7 am and it was ready by 9 am More

by GRDBMW
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We aim for transparent communication and prompt service, thank you for letting us know we succeeded!

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