Dirito Brothers Walnut Creek Volkswagen - Service Center

The employees at this dealership are very nice and helpful and answered any questions I had. helpful and answered any questions I had. More

I took my 2015 GTI to Dirito on September 7, 2021 for its 70K service. Kevin has been my service manager for the last seven years and continues to provide excellent advice and service. He always shows its 70K service. Kevin has been my service manager for the last seven years and continues to provide excellent advice and service. He always shows great concern for me as a customer. He is an excellent listener. Importantly, he understands my car well and is able to solve any issues that arise and manage the service that the car needs. My service this month was no exception to the record. My car remains in excellent condition seven years after I purchased it, and I believe Kevin and the team at Dirito deserve credit. Kevin and the Dirito team have become skilled and trustworthy advisors and friends. More

Phone contact to make an appointment was hard to accomplish but other than that everything was fine. accomplish but other than that everything was fine. More

It is the third survey I have submit about the same event. I understand you interest to know about the customer's opinion in order to improve your service but it seems it is little excessive in my cas event. I understand you interest to know about the customer's opinion in order to improve your service but it seems it is little excessive in my case. I will continue to bring to service the car in the future to Dirito Bros. because your have the best knowhow. More

Clean modern dealership and service center. Very friendly service advisors and staff. Shuttle service home through Lyft. service advisors and staff. Shuttle service home through Lyft. More

Everything went smoothly from setting up my appointment, dropping the car off, the service, and pick up! Super helpful and friendly customer service! On top of that my car was done quicker than what I was e dropping the car off, the service, and pick up! Super helpful and friendly customer service! On top of that my car was done quicker than what I was expecting! More

The service department is very diligent and does an excellent job keeping one up to date as to when one's vehicle will be ready. excellent job keeping one up to date as to when one's vehicle will be ready. More

Sean is awesome. He helped out with a third party warranty that I shouldn’t have purchased, but he tried very hard to make it work. warranty that I shouldn’t have purchased, but he tried very hard to make it work. More

I was told when the service on my car would be done and my car was ready in less time. I had to wait for my car so this was great! my car was ready in less time. I had to wait for my car so this was great! More

The entire Dirito Brothers team always does an outstanding job. Kevin, in particular, is always at the top of his game. He explains what needs to be done, answers any questions, follows-up with outstanding job. Kevin, in particular, is always at the top of his game. He explains what needs to be done, answers any questions, follows-up with a text to ensure I understand everything, and then personally telephones to explain what work has been done and makes suggestions, if any, about other things to consider. It is a pleasure doing business with Dirito! Jim Cleary More