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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,127 Reviews

3,127 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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February 08, 2025

Marina is the consummate service professional and excels in the scope of her knowledge, her prompt responses, and amazing personality. More

by Pamela_schroeder
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're grateful for your kind words about our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for sharing your experience with us.

February 08, 2025

Sean was friendly, efficient and knowledgeable about the work to be done. Having the car washed before pickup was a nice bonus. More

by larrykeiffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. We're pleased to hear about your experience with our team at Dirito Brothers Walnut Creek Volkswagen, and we're glad you enjoyed the car wash. Take care!

February 07, 2025

I was very satisfied with the service I received at Dirito Brothers Walnut Creek Volkswagen. I felt that they were thorough, met my needs and went above my expectations. More

by hollykapp82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad our team at Dirito Brothers Walnut Creek Volkswagen met your expectations. We appreciate your feedback and wish you well.

February 06, 2025

Sean was very helpful and set me at ease about what needed to be done. I was able to pick up my car same day and am mostly satisfied with the work. More

by doug.asbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. I'm glad that our Service Team was helpful and able to address your needs promptly.

February 04, 2025

The Staff was knowledgeable and friendly, I was advised on every aspect of the service being provided regarding my vehicle. More

by gregorybivens1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stars for the staff that I interacted with.
Feb 06, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. It's great to hear that our team provided you with a thorough and friendly service experience. All the best from everyone at Dirito Brothers Walnut Creek Volkswagen!

February 03, 2025

The service was pretty good, efficient and simple. Everything was solved the same day I dropped the vehicle. More

by absn123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you found our service efficient and straightforward. Thank you for bringing your vehicle to Dirito Brothers Walnut Creek Volkswagen. Take care!

February 03, 2025

wonderful pleasant to deal with as always, knowledgeable getting me what i needed on my vehicle. deeply appreciate it. thanks Sean More

by MA-001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear our team provided what you needed for your vehicle. We deeply appreciate the kind words and your support of Dirito Brothers Walnut Creek Volkswagen.

February 02, 2025

Excellent team everyone is so friendly. excellent customer service. They make me feel so comfortable. Love to comeback. More

by JOSEAYALA08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Tziolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto
Feb 02, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the kind words. Everyone at Dirito Brothers Walnut Creek Volkswagen appreciates your feedback and looks forward to assisting you with any future needs.

February 01, 2025

Check in process was smooth. Ended up being quicker than initially told which is always a nice surprise. Clean and nice customer waiting area. More

by ambernicolerodoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your experience with our Service Team at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear you enjoyed our waiting area and quicker service.

February 01, 2025

Sean is always helpful when I bring in my car. Let's me know what needs to be done and is great! More

by mikehawth
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback. It's great to hear that our team continues to assist you well at Dirito Brothers Walnut Creek Volkswagen.

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