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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,105 Reviews

3,105 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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April 02, 2021

good as should be for simple service issues. Thank you good as should be for simple service issues. Thank you for being competent. l l l l l ll l l l ll l l l lll More

by CHRIS@BUONHUASI.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to be of service, thank you for the positive review.

April 01, 2021

Great service - a little expensive for the items completed, but easy to book and good communication from the team members. They walked through the list of items completed. More

by MikeB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to hear your service was thorough and up to our high standards. Thank you for the positive feedback.

March 31, 2021

I prefer to have Dirito Brothers to maintain my VW GTI even though I live in San Francisco. The customer service and maintenance work is always the best. More

by DEJANNEY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you coming all the way to see us! Thank you so much for the positive feedback and continued support!

March 30, 2021

word word word word word word word word word word word word The service was fine and my car was given back with service done. More

by skeewee_bugsbunny
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear it! Thank you for taking the time to leave a positive review.

March 30, 2021

Ron Semi was a joy to work with. He was personable, knowledgeable, professional, and prompt. Ron made my buying experience easy! Working with Dirito was fantastic! More

by bupcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We're so happy to know that Ron helped make your car buying experience such a positive one. We look forward to working with you again in the future! Thank you.

March 29, 2021

Marina was great during the scheduling and the actual appointment. Had to bring the car back the next day due to dripping oil. Was simply overpour/spill and cleaned up while I waited. That is the only More

by MIKE.DAVIS0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Mike, Thank you for the positive feedback for Marina. We do apologize for the oil mixup, but appreciate you being patient and allowing us to resolve the issue. Thank you!

March 27, 2021

As always it was a great experience great communication great service. Marina was very personable she pointed out a couple of things that made my visit even better. More

by Mzcookiecrumb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear this! Marina is one of our best, we are happy to hear she made your visit so positive. Thank you!

March 21, 2021

Tim was helpful in answering questions. I was a little concerned about the check engine light because I had gotten a maintenance on my car about a month ago, but he explained the issue and my car drives w More

by JOSEPH.JEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Mar 24, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear it! Thank you for letting us know that Tim took care of you, giving you confidence in our service.

March 19, 2021

You so much you guys it excellent service for the first time for my service I really appreciate you guys positivity Customer service was great would recommend you guys for a purchase for service to anyoneT More

by MONISHASTURGIS
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Mar 24, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, Monisha! It was a pleasure to serve you and we hope to help out some of your family in the future!

March 19, 2021

Service was great a d the young woman in the cashiers office were professional, courteous, and very pleasant. I will be sure to return for future service needs. I will not, however, use Lyft-courtesy More

by LOUISEANNFOGGIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to hear you had such a positive experience with us, though we are dismayed to hear about the subpar Lyft experience. We appreciate you taking the time to give us some good feedback!

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