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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,105 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,105 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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October 16, 2020
We came in for a recall notice and found Dirito Bros in WC to be clean, COVID19 compliant, courteous and timely! Will come again for sure! WC to be clean, COVID19 compliant, courteous and timely! Will come again for sure! More
by ROSEH
Verified CustomerEmployees Worked With
October 15, 2020
Service service agent Kevin was very courteous and explained the necessary recall and repair tasks to me. He also arranged the loaner car for me from the local car rental in a very smooth and efficie explained the necessary recall and repair tasks to me. He also arranged the loaner car for me from the local car rental in a very smooth and efficient manner company. Being able to communicate by text was also useful and convenient. More
by ALANANDA0208
Employees Worked With
October 15, 2020
You always take care of me and do a stellar job. You let me know up front what you'll be working on, the estimated cost (and if there's anything additional you need to work on, you let me know!) as well as me know up front what you'll be working on, the estimated cost (and if there's anything additional you need to work on, you let me know!) as well as offer up discounts when available. I keep coming back to you again and again because I know I'm in good and reputable hands! More
by SAINTRYNO
Employees Worked With
October 14, 2020
I came in with a flat tire and Marina worked me into the schedule and I got a new tire and warranty covered the damaged one. It was quick and I was back on the road. Thanks!!! schedule and I got a new tire and warranty covered the damaged one. It was quick and I was back on the road. Thanks!!! More
by ENEUFELDT
Employees Worked With
October 14, 2020
The service experience was on time , pleasant and completed successfully. I was kept informed throughout the appointment as to what was being done . I highly recommend Dirito Brothers. completed successfully. I was kept informed throughout the appointment as to what was being done . I highly recommend Dirito Brothers. More
by Scorpion5
Employees Worked With
October 10, 2020
Service done on time as promised, Lift provided for drop off and pick up, great service! Both service and sales provided good support and explained what’s being done. off and pick up, great service! Both service and sales provided good support and explained what’s being done. More
by zlatarev
Employees Worked With
October 09, 2020
Unfortunate that I purchased my 2021 Atlas about 3 weeks ago and it’s already been back in service three times. And I’m still awaiting parts so it will have to go back to service when my parts arrive. I don ago and it’s already been back in service three times. And I’m still awaiting parts so it will have to go back to service when my parts arrive. I don’t have an ETA for the two major parts I’m waiting for. More
by RAYMOND LEJANO
Employees Worked With
Tim Luong
October 07, 2020
Scheduling an appointment was easily done. Service people were pleasant and performed all necessary service. Transportation to and from home was provided and arranged through Lyft and it was timely. people were pleasant and performed all necessary service. Transportation to and from home was provided and arranged through Lyft and it was timely. More
by LIPLIPPI
Employees Worked With
October 07, 2020
My wait time for an oil change was very extensive, people came after me for car service , and left before me. I arrived at 8:15 am, did not leave until almost noon. Repair tech did NOT consult with me regard came after me for car service , and left before me. I arrived at 8:15 am, did not leave until almost noon. Repair tech did NOT consult with me regarding nail in my tire. I later read it on my receipt, I felt this was dangerous and unprofessional. Person who did intake was decent, he did state he would talk with Tech. More
by Lavernerice925
October 03, 2020
Appointment was accommodating; service was prompt and efficient; cost was reasonable; and due to handicap, vehicle was kindly delivered near door. Thank you very much!! efficient; cost was reasonable; and due to handicap, vehicle was kindly delivered near door. Thank you very much!! More
by lvc02
Employees Worked With
