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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,109 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,109 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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September 01, 2020
I'm extremely satisfied with the customer service and and the work done on my Tiguan. Everything looked good and the service was completed ahead of schedule. My only complaint is the price. $40 for tire rota the work done on my Tiguan. Everything looked good and the service was completed ahead of schedule. My only complaint is the price. $40 for tire rotation seems egregious! More
by MARCKBANAGAN
Verified CustomerEmployees Worked With
September 01, 2020
Very poor service. No follow up and poor communication. I was not contacted once in the almost two weeks that my car was there. I only got information when I called and when I did call, each time I was told was not contacted once in the almost two weeks that my car was there. I only got information when I called and when I did call, each time I was told it would take one or two more days. There was absolutely no explanation of the service or the issue that led to it. I was just expected to sign for it. Also no information given when asked how long to drive before getting smog check again. More
by jmklenow
September 01, 2020
Excellent customer service. service rep Tim Luong ensured the work was completed right and in time. Kudos to the mechanic as well for doing a good job. ensured the work was completed right and in time. Kudos to the mechanic as well for doing a good job. More
by DTANG94507
Employees Worked With
Tim Luong
August 30, 2020
Super nice and understanding about my situation. Completed their job in a timely manner, and were very communicative with me throughout the whole process. Good work! Completed their job in a timely manner, and were very communicative with me throughout the whole process. Good work! More
by VALLADAOM
Employees Worked With
August 29, 2020
Brought my car in for service and they were prompt to accommodate on time with my appointment. The service was completed hours ahead of schedule. Extremely happy with my visit. accommodate on time with my appointment. The service was completed hours ahead of schedule. Extremely happy with my visit. More
by B_REED312
Employees Worked With
Tim Luong
August 29, 2020
I brought my car in for a recall repair. They were polite and helpful. It took awhile to get the part in but they called when it was ready. and helpful. It took awhile to get the part in but they called when it was ready. More
by SHEPPARD7
Employees Worked With
August 28, 2020
The check in process was fine. We were there for a tire warranty assessment per Pirelli’s request and the man who checked me in (Kevin) made no mention of the warranty stuff even after I brought it up. He warranty assessment per Pirelli’s request and the man who checked me in (Kevin) made no mention of the warranty stuff even after I brought it up. He just wanted to give me pricing. I asked him to look into door edges and attach them if available. I received a link to see the progress of my service but it didn’t work. I checked in at 10am and by noon still had no update. I called and was told my car was just finished—would have been nice if someone had contacted me. When I returned, there was no one there other than the person I had to pay. There was no paperwork about the tire info (warranty or pricing) and no info about the door guards. I was told I could wait 30 mins more until Kevin returned from lunch. I was quite annoyed. I just paid and left and no one has followed up with me about my tires even though the person I paid took down my info. I won’t be coming back to this location for service and will contact Oakland about future service and my tires. Also, I witnessed staff wearing their masks below their noses, which made me really uncomfortable being indoors with them. There was also a man with his face exposed blocking the door. I told Kevin I was uncomfortable exiting the door and walking by this man to go to my car and Kevin didn’t ask the man to put his mask on. Maybe I’m sensitive, but we’re in the middle of a pandemic and I really don’t feel comfortable coming onsite if people aren’t masked. More
by TIFFANYWAJSMAN
Employees Worked With
August 28, 2020
Each time that I have taken my car in the staff has always been so helpful, polite, friendly and professional. A big plus is that the bathroom is always clean. always been so helpful, polite, friendly and professional. A big plus is that the bathroom is always clean. More
by janeljc1
Employees Worked With
August 27, 2020
They where very nice and professional specially Marina by helping me. Fixing the problem in my jetta. Thank you Marina and everyone that make it possible helping me. Fixing the problem in my jetta. Thank you Marina and everyone that make it possible More
by Reyde77
Employees Worked With
August 27, 2020
Prompt and polite. Safety measures in place. Kevin offered me several options for service and even repaired a side view mirror himself in about a minutes time. offered me several options for service and even repaired a side view mirror himself in about a minutes time. More
by JLKNADLE
Employees Worked With
