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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,189 Reviews

3,189 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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December 10, 2020

Kevin took real good care of me when my steering wheel was shackling 😊 I really like bringing my car in for service, you guys are the best 😊 More

by EBONYCASHHANDLER93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Kevin.

December 10, 2020

I had an issue with my Jetta driver air bag lite on and took the car in on Saturday for a Monday 10:30 appointment. I received a call by noon that the car was ready to be picked up. Wonderful service fro More

by GFJF8175
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Dec 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Perfect! Glad to hear everything went smoothly and ran on time. Thank you for taking the time to write a nice review!

December 10, 2020

Booking my service was easy, drop off & pick up were a breeze, Marina was outstanding. An all around great experience. I will bring my car back again when I need service. More

by BECKYGIVENS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great to hear! We're happy that everything went smoothly and that Marina took such good care of you. Thank you!

December 09, 2020

I my car was towed in on Saturday and Tim in the service department was extremely helpful. My car was ready on Monday to pick up. More

by cabaroni4106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 09, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear your service went well and that Tim was a great help. Thank you for your patience in waiting over the weekend!

December 06, 2020

I had an issue with the navigation system in my new Tiguan. The service was great: They fixed the issue and I got a rental car for that day free of charge. More

by A.ZIELKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear that we were able to take care of the issue and that you were able to utilize our rental service. Thank you for the nice review!

December 05, 2020

Wonderful service as always. Dirito Brothers has always been a great dealership to do business with. It has a warm family atmosphere and you really get the feeling that they truly car about the customers n More

by RONALDGWILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Ritola
Dec 09, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad to hear you always have such a good experience with us. We truly appreciate your continued support. Thank you for the kind words!

December 05, 2020

Took my Jetta in for an issue that the touch screen was having. Thankfully it was covered in my bumper to bumper insurance. It was overall a good experience. They ordered a replacement part (but forgot to More

by A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for this feedback! I'm happy to hear that Kevin was able to get it resolved, but regret that you were inconvenienced. We'll be sure to use this information to help us improve next time. Thank you.

December 03, 2020

Tim was cordial and took immediate action on my first issue - he cleared the 12 cell phone numbers set up on the car which had not been cleared before we bought the car a year ago! It's good to be back More

by PETER.DUNCAN
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 05, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Peter, It's our pleasure! We're happy to hear that Tim took such good care of you and your two Saabs, thank you for the nice review!

December 02, 2020

I have been working with Kevin Hubert for years and he is excellent; easy to work with, honest and diligent. He is also kind and has a sense of humor! More

by margykane
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Go Kevin! It's always nice to hear when our customers have a positive relationship with our team members. We'll be sure to pass along the kudos, thank you for sharing!

December 02, 2020

Charged separately for wipers which was told was a part of the 70,000 mile tune up. Engine light came on the next time I got in the car and was to.d I had to bring it back to figure out what the problem wa More

by MERCERK
Price
Recommend Dealer
No
Employees Worked With
Marina Felix
2.0
This rating includes all reviews, with more weight given to recent reviews.
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