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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,140 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,140 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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October 10, 2020
Service done on time as promised, Lift provided for drop off and pick up, great service! Both service and sales provided good support and explained what’s being done. off and pick up, great service! Both service and sales provided good support and explained what’s being done. More
by zlatarev
Verified CustomerEmployees Worked With
October 09, 2020
Unfortunate that I purchased my 2021 Atlas about 3 weeks ago and it’s already been back in service three times. And I’m still awaiting parts so it will have to go back to service when my parts arrive. I don ago and it’s already been back in service three times. And I’m still awaiting parts so it will have to go back to service when my parts arrive. I don’t have an ETA for the two major parts I’m waiting for. More
by RAYMOND LEJANO
Employees Worked With
Tim Luong
October 07, 2020
Scheduling an appointment was easily done. Service people were pleasant and performed all necessary service. Transportation to and from home was provided and arranged through Lyft and it was timely. people were pleasant and performed all necessary service. Transportation to and from home was provided and arranged through Lyft and it was timely. More
by LIPLIPPI
Employees Worked With
October 07, 2020
My wait time for an oil change was very extensive, people came after me for car service , and left before me. I arrived at 8:15 am, did not leave until almost noon. Repair tech did NOT consult with me regard came after me for car service , and left before me. I arrived at 8:15 am, did not leave until almost noon. Repair tech did NOT consult with me regarding nail in my tire. I later read it on my receipt, I felt this was dangerous and unprofessional. Person who did intake was decent, he did state he would talk with Tech. More
by Lavernerice925
October 03, 2020
Appointment was accommodating; service was prompt and efficient; cost was reasonable; and due to handicap, vehicle was kindly delivered near door. Thank you very much!! efficient; cost was reasonable; and due to handicap, vehicle was kindly delivered near door. Thank you very much!! More
by lvc02
Employees Worked With
October 01, 2020
All work completed as promised and on time. Completely met my expectations. Let me know my water pump repair was on extended warranty. This was good news met my expectations. Let me know my water pump repair was on extended warranty. This was good news More
by JKBERGMARK
Employees Worked With
October 01, 2020
Service was good. But your charge for oil change and filter is $ 30 more than the the dealership that I used to deal with and lease from filter is $ 30 more than the the dealership that I used to deal with and lease from More
by MMOWAINI
September 30, 2020
Great work and clear communication. I very much appreciated the process given our current COVID situation. They did a great job of keeping everything clean and did a final pass before handing it ov appreciated the process given our current COVID situation. They did a great job of keeping everything clean and did a final pass before handing it over. More
by alanroll
September 30, 2020
I like this service center/dealership quite a bit. I had Kevin this time and he did a fantastic job! He laid everything out for me and kept me up to date throughout the process. I've had Marina in the past Kevin this time and he did a fantastic job! He laid everything out for me and kept me up to date throughout the process. I've had Marina in the past and she's very good also. Thank you! More
by LEEVALVIS
September 29, 2020
Excellent service. The service team is very helpful. I love the immediate text message I received letting me know who to contact. Lyft service home was quick and easy! love the immediate text message I received letting me know who to contact. Lyft service home was quick and easy! More
by pgiadone
Employees Worked With
Tim Luong
