Dirito Brothers Walnut Creek Volkswagen - Service Center

Fixed the big problem, but forgot to fix the smaller problem They fixed my big problem (engine overheating), but forgot to check the A/C vent that was not blowing air, even though I had specifically asked them t They fixed my big problem (engine overheating), but forgot to check the A/C vent that was not blowing air, even though I had specifically asked them to check that out. But of course when I go to pick up the car, the techs who worked on my car are not in, so there's no way for me to speak with them about why the A/C problem wasn't even checked out. More

Marina is an AMAZING Service Rep. Tim took care of me once I arrived, very kind and professional! They both ROCK! Thank You All! Cheers! once I arrived, very kind and professional! They both ROCK! Thank You All! Cheers! More

Another great experience! Good safety measures during pandemic and, as always, exceptional service! Checked in quickly, my Jetta was ready on time, dealer provided Lyft rides, Good safety measures during pandemic and, as always, exceptional service! Checked in quickly, my Jetta was ready on time, dealer provided Lyft rides, and the parts department had exactly what I was looking for. More

Kevin in the service department went above and beyond! He actually drove to another dealership to pick up the part that was needed so that my car could be finished earlier than anticipated. The only reason actually drove to another dealership to pick up the part that was needed so that my car could be finished earlier than anticipated. The only reason it is not 5 stars is because whoever replaced the alternator was obviously smoking while fixing the car and the clocks were not reset z in a VW hard to figure out how to reset the clocks so it’s a bit of a pain. Otherwise the service was fantastic! More

Marina was great! Got me taken care of and updated me on the situation with my car, in a timely Manner. Thank you Dorito bros! the situation with my car, in a timely Manner. Thank you Dorito bros! More

My Tiguan got repairs done at the roof area and water was leaking. Dealership say no problem we fix. Thank you for your understanding and finding a solution. leaking. Dealership say no problem we fix. Thank you for your understanding and finding a solution. More

Great and fast service. Staff was super friendly and Marina was great with keeping me updated on my vehicle service. Definitely will be doing business here again. Marina was great with keeping me updated on my vehicle service. Definitely will be doing business here again. More

Excellent Service But Substandard Vehicle Clean-Up Marina was, as she has always been, fantastic in arranging for the service of my car, from receiving the tow, to a quick turnaround time, to keeping m Marina was, as she has always been, fantastic in arranging for the service of my car, from receiving the tow, to a quick turnaround time, to keeping me informed of the diagnostic findings and the necessary and recommended actions. For the latter, it included the cleaning of carbon sludge from the intake system--which was performed. Disappointingly, upon arriving home I noticed considerable amounts of carbon deposits splattered on the grille, front bumper and fenders of my car's white exterior. While I understand that there are cleaning limitations due to the Covid-19 situation, I do not expect to find evidence of the (internal) services performed displayed on the car's exterior. It leads one to think that if highly visible and easy-to-remedy sloppiness on a car's exterior is not addressed, what other shortcomings are present that the customer cannot see? Five stars for Marina's service, three stars for the lack of follow-through and cleanup on the part of the technician. I've enjoyed 5+ years of excellent service with Marina at Dirito Brothers and I'm optimistic that future visits will see this latest quality control issue fully rectified. More

Everything was fine. The only disappointment was that I was expecting a car wash. Maybe that is no longer included. Wish I knew if I was supposed to request it. was expecting a car wash. Maybe that is no longer included. Wish I knew if I was supposed to request it. More