Dirito Brothers Walnut Creek Volkswagen - Service Center

Great Maintenance Service I had my 50K service and I am very pleased with how nice my car feels. Thank you Kevin and Shannon. See you next year! I had my 50K service and I am very pleased with how nice my car feels. Thank you Kevin and Shannon. See you next year! More

Shannon was very helpful and had great customer service skills. She even went out of her way to apply a loose screw on my license plate. Now that is excellent service! skills. She even went out of her way to apply a loose screw on my license plate. Now that is excellent service! More

excellent in all regards have purchased and/or leased from Dirito Brothers for the past 40 years. They are simply the best! i will continue to do business with and recomme have purchased and/or leased from Dirito Brothers for the past 40 years. They are simply the best! i will continue to do business with and recommend all friends to Dirito. More

Pleasant experience The staff was for the most part courteous and polite. I wasn't happy about being charged for my tires being rotated. My old dealership would do them The staff was for the most part courteous and polite. I wasn't happy about being charged for my tires being rotated. My old dealership would do them for free, however, the price was reasonable. I'll hold out for a five-star rating until I've had more experience with Dirito Brothers. More

customer's needs. Great attention to customer's needs. Very personalized. and immediate.Place is clean and orderly. shuttle accomodation is acceptable. Could not drive Great attention to customer's needs. Very personalized. and immediate.Place is clean and orderly. shuttle accomodation is acceptable. Could not drive me all the way to Elsobrante. More

Amazing service. Kevin, worked at my earliest convenience. Everything was no contact and service department kept everything clean. What was done to my car was explained as clear and precise. convenience. Everything was no contact and service department kept everything clean. What was done to my car was explained as clear and precise. More

Very friendly and professional service. Excellent customer service. I would definitely return for all future service related needs or sissies. I was also very impressed with the follow up call to mak customer service. I would definitely return for all future service related needs or sissies. I was also very impressed with the follow up call to make sure I was satisfied. More

Always a pleasure dealing with the staff. Repairs are done correctly and on time. The service advisors are professional , knowledgeable and communicate well and I plan to continue our service partnership done correctly and on time. The service advisors are professional , knowledgeable and communicate well and I plan to continue our service partnership. More

Everyone was very polite and understanding. Excellent environment and Tom kept me in communication throughout the whole process. However when I came the next day to pick up my car. The tire light had gon environment and Tom kept me in communication throughout the whole process. However when I came the next day to pick up my car. The tire light had gone off and it wasn’t like that when I dropped it off. I called and no one answered. That was the only thing I was disappointed in. More

My service agent was great. Most the the personnel were respecting the need to wer masks and social distance, but not all. Disconcerting and disrespectful. respecting the need to wer masks and social distance, but not all. Disconcerting and disrespectful. More