Dirito Brothers Walnut Creek Volkswagen - Service Center

Excellent Attentive, Responsive Service Kevin Hubert very clearly and unhurriedly explained the contract ramifications of delaying a service interval too long --yikes! -- and took the time Kevin Hubert very clearly and unhurriedly explained the contract ramifications of delaying a service interval too long --yikes! -- and took the time to answer all my questions. Secondly: I had planned on NOT also doing the recall fix at the same time because I didn't want to wait longer, but he assured me that this particular recall on my car would take only an extra half hour--and so it did. There are other dealers closer (ahem) but the Sales and Service at Dirito has always been worth going into the next county. Kudos! More

The team at Dirito Brothers service dept. did an excellent job fast and efficient took care of my needs, great job. thank you Dan and Kevin excellent job fast and efficient took care of my needs, great job. thank you Dan and Kevin More

Even though I showed up suddenly my car was repaired swiftly and at a fair price too. The dealership was also very sanitary which put my mind at ease swiftly and at a fair price too. The dealership was also very sanitary which put my mind at ease More

Thanks for getting my car handled!!!! Service was great and thankful you found our for me that my car was still under warranty!!! My car is back in awesome condition!!! and thankful you found our for me that my car was still under warranty!!! My car is back in awesome condition!!! More

I have always loved this dealership and I continue to drive the extra distance to come to this preferred dealership. Service dept was wonderful to work with, and I was glad to have them available to take drive the extra distance to come to this preferred dealership. Service dept was wonderful to work with, and I was glad to have them available to take care of my 80K service and recall work. Thanks to all. Stay safe! More

Brought car and key fob in for programming of a new key fob. Reported service time was longer than I had expected, but actual time was less and I was happy about that. However, I am giving only three sta fob. Reported service time was longer than I had expected, but actual time was less and I was happy about that. However, I am giving only three stars because, although the new key fob works correctly, the technician caused the original fob to not work correctly. My car will not start using the original fob unless I place it against the steering column. Happy with Kevin, but it would when I reported the problem to him, it would have been very good if he had a remedy that would not require more money from me, and exceptional if it would not require another trip and long wait-time at the dealership. Further, someone should have noticed that my car has over 200K miles on it and should ask me how I feel about my car (2012 Jetta SEL), and ask if it would be ok to send info to me for when/if I am ready to consider purchasing a new car. I love my Jetta and am anticipating purchasing a new one, perhaps a GLI; even giving consideration to Audi A3/S3/RS3. More

Tim was great! They did a really nice job and had the vehicle ready when they said it would be! They even fixed the door for me which I didn’t even say needed to be fixed! They are awesome at Walnut Cree vehicle ready when they said it would be! They even fixed the door for me which I didn’t even say needed to be fixed! They are awesome at Walnut Creek vw! More

Marina was helpful and very understanding and I appreciated her efforts. She went the extra mile to help my situation and took initiative when we issues arose. appreciated her efforts. She went the extra mile to help my situation and took initiative when we issues arose. More

Great service! Kevin was great at communicating my options. He took the time to explain them to me, including the pros and cons of each. The overall experience was v Kevin was great at communicating my options. He took the time to explain them to me, including the pros and cons of each. The overall experience was very positive and efficient! More

Car service I’m very pleased that some staff wore PPE while engaging with clients,it did not take for us to wait a long time to wait as it was stated. I’m very pleased that some staff wore PPE while engaging with clients,it did not take for us to wait a long time to wait as it was stated. More