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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,256 Reviews

3,256 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 25, 2020

I really just miss having a dealership who can service me in my area. This dealership didn’t know me and it showed. I didn’t feel welcome and my service lasted longer than projected, though less service was More

by sjackson1980
Recommend Dealer
No
Employees Worked With
Tim Luong
Jul 25, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

I am so sorry you feel that way. I know the shop near you closed and its a long drive here. I remember Tim and you talking about your son and college. The reason why the transmission service and 50k maintenance service takes so long is the transmission needs to cool down before we can work on it. I thought Tim said it should be done by 1 ish and we had it done at 12:30. Thank you for giving Tim a 4 star rating.

July 24, 2020

Fantastic job. Everyone was very helpful, and my car was finished in time. Drop off and pickup were simple and convenient. Thank you for your help. More

by BGURSKE13
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Ritola, Marc Venturella
Jul 25, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for responding to our survey and letting us know how well Shannon treated you

July 23, 2020

Another great experience. I had another great experience with Dirito Brothers this week. It was time for my 50,000 mile servicing. They got me in on time and even got the car More

by PGSETO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to let us know how well Kevin took care of you

July 23, 2020

Dirito Brothers is the absolute best! This is my 3rd VW and I won’t take my cars anywhere else. I highly recommend Dirito Brothers! More

by JulianneL
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Wow, thank you!!!

July 23, 2020

I was treated so kindly by every employee there and i am more than pleased with the work done on my VW. I will defiantly be a return customer in the future. Thanks Walnut Creek VW !! More

by STOPITDEBRA
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for such a nice review and 5 star rating!

July 22, 2020

Drop off was easy. The part I needed replaced wasn’t in stock so I had to leave it over night. Pick up took a little longer than drop off. Overall satisfied with the service provided. More

by traviscmceuen89
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jul 23, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you had a good experience with us and do apologize for the delay in being able to pick up your vehicle. Thank you for the feedback!

July 22, 2020

good service Always good experience w/ Dirito's service department. They make things pretty painless and explain issues well. The check up recently completed was More

by CHAUNCEYSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive feedback! We appreciate you taking the time to write a great review.

July 21, 2020

Great Maintenance Service I had my 50K service and I am very pleased with how nice my car feels. Thank you Kevin and Shannon. See you next year! More

by VNESS_94547
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear that Kevin and Shannon gave you a positive experience at Dirito Bros. It's a pleasure serving you as a customer and we look forward to seeing you at your next milestone!

July 21, 2020

Efficient and Solid Service I took my Tiguan in for its annual service for the 2nd time and it was as good as expected. Tim got me in and out and my vehicle was finished well ah More

by RYAN.GREENSPAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jul 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good, and painless, experience with Tim and the team.

July 21, 2020

Marina is a Star! ⭐️ She always is there when I need help and goes to the end to help you. I have nothing but 10’s for her and the staff at Dirito Bro’s. Walnut Creek. More

by ACEDELUXESTUDIOS
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Ritola
Jul 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! So happy to hear Marina went above and beyond. Also appreciate the extra star points, thank you!

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