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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,157 Reviews

3,157 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 28, 2020

Service visit This was an excellent service that was accomplished as they said it would. Overall a quality service experience. I would definitely recommend Dirito More

by WMPETERSON45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the high praise and recommendation!

May 28, 2020

The service department was excellent, I’ll definitely be back as a regular customer. I’ll be sure to recommend this dealership to my friends and family for service and sales needs More

by EDEAN56
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for telling us what excellent service you received from Marina and Kevin.

May 28, 2020

Great service took no time to fix up and get back on the road. Thank you VW WK! Great place to to pick up a new vehicle! More

by EDGRNKWSK7
Recommend Dealer
Yes
Employees Worked With
Kevin, Kyle!
May 29, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Your welcome and thank you for the kind words!

May 25, 2020

The service department at Dorito brothers VW was a pleasure to work with kind, professional and going out of there way to make our experience a great one . I would like to say a special thanks to Mar More

by ADRIANCOLEMAN673
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We all read your review this morning and were all very happy to see you were taken care of so well by Marina.

May 25, 2020

Everything went well Scheduling and the getting work done has been no problem at all during the SIP. This was simply an outstanding recall on a 2016 GTI, parts in stock, n More

by nickemoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are so glad to hear the whole process was painless and smooth. Thanks for taking the time to let us know and the 5 star rating you gave Kevin

May 25, 2020

Kevin Hubert is a professional! I feel confident in the service that is to be performed. Kevin explains the possible reasons for the problems and what might be the causes. He’s courteous and very knowledge More

by CWILLYF15
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

What a kind review! Kevin was very thankful to help you and moved that you would write such a nice review, Thank you

May 24, 2020

Service department review. S I took my 2001 Saab in for repair and service. The entire experience was excellent, in every way. Kevin is the best Service Advisor anywhere. He comm More

by FIREMAN_ROCKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you taking the time to let us know how well Kevin treated you

May 23, 2020

Marina was awesome! The best service I've ever had there. She really listened to me and helped me figure out the best (and most appropriate) service package. Thanks Marina! More

by adamn415
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

You made Marina blush when she read your comments. Thank you so much

May 23, 2020

Very Impressed! My overall experience with this dealership (not just this trip) has been exceptional. I appreciate the kindness that I experienced with each of VW per More

by ASHEN92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
May 26, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

It was very kind of you to let us know how well you were treated by Marina. And for her 5 start rating

May 23, 2020

Excellent service. 30K service. My car runs beautifully. Service rep pleasant and thoughtful. I felt very well taken care of. I give th my highest recommendation. More

by bcheney0
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Wow, thank you for responding with how well you were treated by our staff!

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