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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,147 Reviews

3,147 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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January 17, 2025

Easy to get my car in. Marina is my service person. She’s great, always very helpful and friendly. More

by patsymickens1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with our team. It's wonderful to know that our staff consistently makes servicing your car at Dirito Brothers Walnut Creek Volkswagen a positive experience.

January 17, 2025

Sean is awesome and has far exceeded what has been required of him in order to ensure I’ve gotten everything I need in a timely manner. More

by heidi16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your 5-star review! We're delighted to know your experience at Dirito Brothers Walnut Creek Volkswagen went above and beyond your expectations. Providing timely and exceptional service is always our goal. If you need anything further, we’re here to help!

January 16, 2025

We are very happy with the service we recieved at dirito brothers in walnut creek More

by T.J.PRATHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you're happy with our service at Dirito Brothers Walnut Creek Volkswagen. Thanks for sharing your experience.

January 16, 2025

Quick intake and good communication along the way. Friendly and courteous. Good explanation of services performed. More

by JKOT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with Dirito Brothers Walnut Creek Volkswagen. We are glad that our team was courteous and friendly during your visit. Wishing you well on all your journeys.

January 16, 2025

Friendly and efficient. Appreciate the Lyft to work. Easily corrected a door panel that was askew. More

by TAEJOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your review. We're happy to know our service met your needs at Dirito Brothers Walnut Creek Volkswagen.

January 16, 2025

Fast professional service. Knowledgeable and informative. Attentive, precise and convenient. Clean, comfortable environment, showroom and waiting area. More

by LENLAURO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin, Erin
Jan 21, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your detailed feedback. We're pleased to hear that your experience with Dirito Brothers Walnut Creek Volkswagen was positive. Take care and see you next time!

January 13, 2025

They took great care of my car and performed the manufacturer recall updates in a timely manner. More

by Charlotte.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for entrusting Dirito Brothers Walnut Creek Volkswagen with your recall repair. It's great to hear everything was handled promptly.

January 13, 2025

Great customer service with a smile! I service all of my VW’s at Dirito Brothers. They have a great staff, and my vehicles are well cared for there. More

by MOMMACHIVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. We appreciate your loyalty to Dirito Brothers Walnut Creek Volkswagen and are glad our team can assist you with servicing all of your Volkswagen vehicles.

January 12, 2025

Excellent customer service from the moment I drove into the service department to the time I picked up my car. More

by cchenshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind review and are glad you received excellent customer service from our team . Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

January 10, 2025

Kevin in the service department is an exceptional communicator. He kept me informed throughout the entire service process in our sons Passat. More

by teamcarlos98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear how well our team communicated during your son's Passat service. Thank you for sharing your positive experience with Dirito Brothers Walnut Creek Volkswagen.

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