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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,179 Reviews

3,179 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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February 12, 2025

Service was punctual and friendly, and done to the specifications at a reasonable cost. Thanks. More

by bicyclesforeveryone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about our service at Dirito Brothers Walnut Creek Volkswagen.

February 10, 2025

I think I filled this survey out previously, but just to be sure, Kevin is great! He's someone I feel I can trust to have my best interests at heart and that is rare these days. More

by RASOUZA2149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that you had such a positive experience with our team. Thank you for the kind words and taking the time to share your thoughts about Dirito Brothers Walnut Creek Volkswagen.

February 09, 2025

Marina Felix is one of the best! I have come to expect excellence in customer service from Dirito Brothers, ever since we leased our ID.4, and this time working with Marina Felix ex More

by AMOULIK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with Dirito Brothers Walnut Creek Volkswagen. It's wonderful to hear how our team consistently meets your expectations. We appreciate your ongoing trust in us and will continue delivering the service you rely on.

February 09, 2025

Sean was amazing! He went above and beyond with scheduling my car into get serviced. He was able to set the expectation on a potential lengthy repair and was even ab More

by ALYCIAANDALBERT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with our team. We appreciate your kind words and are glad to hear that everything went smoothly during the repair process at Dirito Brothers Walnut Creek Volkswagen.

February 09, 2025

Maintenance is not a matter of if you need it, but when you need it. When I need expereinced service and sales, I know Dirito Bros is reliably consistent and trustworthy, every time. More

by chriskostal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge, porter and courtesy follow-up call guy
Feb 10, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting Dirito Brothers Walnut Creek Volkswagen for your service and sales needs. We appreciate your continued support and kind words. Wishing you safe travels ahead.

February 08, 2025

Sean was friendly, efficient and knowledgeable about the work to be done. Having the car washed before pickup was a nice bonus. More

by larrykeiffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. We're pleased to hear about your experience with our team at Dirito Brothers Walnut Creek Volkswagen, and we're glad you enjoyed the car wash. Take care!

February 08, 2025

Marina is the consummate service professional and excels in the scope of her knowledge, her prompt responses, and amazing personality. More

by Pamela_schroeder
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're grateful for your kind words about our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for sharing your experience with us.

February 07, 2025

I was very satisfied with the service I received at Dirito Brothers Walnut Creek Volkswagen. I felt that they were thorough, met my needs and went above my expectations. More

by hollykapp82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad our team at Dirito Brothers Walnut Creek Volkswagen met your expectations. We appreciate your feedback and wish you well.

February 06, 2025

Sean was very helpful and set me at ease about what needed to be done. I was able to pick up my car same day and am mostly satisfied with the work. More

by doug.asbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. I'm glad that our Service Team was helpful and able to address your needs promptly.

February 04, 2025

The Staff was knowledgeable and friendly, I was advised on every aspect of the service being provided regarding my vehicle. More

by gregorybivens1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stars for the staff that I interacted with.
Feb 06, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. It's great to hear that our team provided you with a thorough and friendly service experience. All the best from everyone at Dirito Brothers Walnut Creek Volkswagen!

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