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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,123 Reviews

3,123 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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October 13, 2019

Dans Golf r service I am driving my third new vw that I purchased from Diritos Brothers, and I was treated very and professionally. Scheduling, checkin and out was flawle More

by danlaw47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord
Oct 14, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting us with your business over the years, we appreciate it!

October 11, 2019

Excellent service, Dirito goes the extra mile always Great advisors, very polite staff who really care, and clever smart techs who fix your car right. Car fixed promptly, texts and phone calls to update More

by mgallico
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Venturella, Danny Keen
Oct 11, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, I'm glad our efforts to keep our customers informed on the status of their vehicle repairs is helpful and appreciated!

October 11, 2019

Efficient Got there a bit early and was taken care of right away. Service was completed within a few hours vs. all day. Thank you Kevin! More

by UALRAMOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the review and five stars!

October 10, 2019

Had a great experience Dirito Brothers! Service and customer experience was excellent. My appointment went very smoothly. Marina did an excellent job explaining the details of the service. More

by F.PIROUZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the review about your service experience here, I know Marina will appreciate the feedback.

October 10, 2019

Dorito Brother VW Maintenance Review Service was excellent. Staff was professional, knowledgeable, and friendly. Scheduling appointment was seem less, Receiving text and phone call, no More

by spreemark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A, Tim Luong
Oct 11, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience in our Service Department, it's good to know what we are doing that is most appreciated by our customers.

October 10, 2019

Best customer service !! My advisor Tim was very thoughtful, kind and informational about repairing my car. He answered all the questions I had about the repair and service an More

by MBALCEDA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherman , Tim Luong
Oct 11, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for this terrific review, we appreciate the five stars!

October 08, 2019

Great Service Thanks for being so efficient in our service appointment last week! The shuttle / Lyft service was also very helpful for us in getting to and from More

by AC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Venturella
Oct 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the five star review about your experience here!

October 08, 2019

Thanks a lot Danny To be honest im not associated with any dealership or service center but Everything was fantastic great experience & a good costumer services from Dan More

by 23JOSEBELECHE
Customer Service
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Oct 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know about your experience here Jose, we appreciate the feedback!

October 07, 2019

Great service! When I come in to have our Routan serviced, I always choose Shannon Sousa to work with. She's always friendly and meets our needs. She's also thorough More

by mwowor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear Shannon has been providing you with such excellent service, thank you for the kind words!

October 06, 2019

Great service Thank you for friendly and professional service at this center. Marina Felix was helpful and professional. She explained the service needed clearly. E More

by hassad44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know Marina provided you with such excellent service!

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