Dirito Brothers Walnut Creek Volkswagen - Service Center

Always a pleasure From scheduling the appointment online to driving out the doors with my car. The team is outstanding and helpful. I highly recommend for you and your From scheduling the appointment online to driving out the doors with my car. The team is outstanding and helpful. I highly recommend for you and your car. More

40k service Timely, professional and the service Rep was awesome.. Shannon Sousa rocked it.. all the work was done to expectation, it was done faster than promis Timely, professional and the service Rep was awesome.. Shannon Sousa rocked it.. all the work was done to expectation, it was done faster than promised and the experience was great. More

140K service Excellent service as always. People ask me why I take it to a dealership for oil changes and services, my response: because it’s dirito brothers. The Excellent service as always. People ask me why I take it to a dealership for oil changes and services, my response: because it’s dirito brothers. The are helpful, communicate well, get the job done in a timely manor, and always friendly. More

Excellent communication and service! Shannon is always great to interact with in regards to explaining the service required as well as future service. I appreciate her thorough correspond Shannon is always great to interact with in regards to explaining the service required as well as future service. I appreciate her thorough correspondence during the process. On this particular repair she actively inquired about the purchase of an extended warranty which I had forgotten about which saved me money! More

Excellent service They provided an excellent service on my eGolf, easy to make an appointment prompt at scheduling, service was fast, communication was easy. They texte They provided an excellent service on my eGolf, easy to make an appointment prompt at scheduling, service was fast, communication was easy. They texted me when my car was ready and even drove me home and pick me up to get my car. Pleasant experience! More

Warranty repair Had my VW towed to Dirito Brothers on a Sunday for warranty work. Spoke to Kevin in the Service Dept Monday morning, and he responded promptly with a Had my VW towed to Dirito Brothers on a Sunday for warranty work. Spoke to Kevin in the Service Dept Monday morning, and he responded promptly with an explanation of what to expect. Because I was traveling and not available for calls, Kevin arranged to update me via text message and provided a detailed report that afternoon. Car was repaired under warranty and available for pick up at the end of the day. More

Wonderful service! The staff were fast, efficient and friendly, While one group took over checking my headlights for a recall issue, another group helped me get a new b The staff were fast, efficient and friendly, While one group took over checking my headlights for a recall issue, another group helped me get a new battery for my key fob. They explained to me how to make the keyless system work even when I think the battery is completely gone. All of this took place in half the time I thought it would! The staff in the "drive up" area moved cars to help my egress go smoothly. Just wonderful service all around. More

Recall Car brought in for recall notice. Marina was very helpful and went out of her to assist me in resetting the oil and service reminders on the car aft Car brought in for recall notice. Marina was very helpful and went out of her to assist me in resetting the oil and service reminders on the car after the service was completed. More

Quick and easy, Marina is super helpful Marina provided very helpful options. And it’s super easy to communicate with her via SMS. There was a misfire with the car engine light but she was a Marina provided very helpful options. And it’s super easy to communicate with her via SMS. There was a misfire with the car engine light but she was able to take care of it fast and worry free. A great experience. More

Always a good visit! As in the past, I am very happy to say that my oil change and tire rotation was done efficiently although it took closer to 2 hours this time whereas As in the past, I am very happy to say that my oil change and tire rotation was done efficiently although it took closer to 2 hours this time whereas usually about an hour an a half. I was happy to sit and read and have a coffee. More