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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,189 Reviews

3,189 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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October 30, 2019

Always great service Kevin has been my advisor for years and is always friendly and helpful. The rest of the staff I've dealt with have also been very kind. More

by captain_nerful
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for being our customer over the years, we really appreciate your business!

October 30, 2019

Second Service Jetta 2019 Superior service!! From the moment my call was taken, forwarded to Service Department... when Marina took my call and scheduled my appointment, the More

by SAINZJORGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear your service experience here was top-notch, thank you for the review!

October 30, 2019

Great Service! Everything went very smoothly and simply, it made getting my car fixed very clean and simple!! I will definitely be using the Dirito Brothers location More

by KYGRANNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Oct 30, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience here at Dirito Brothers Volkswagen!

October 29, 2019

Great experience Great customer service and very pleasant experience. I appreciated the option of getting a Lyft to and from work so that I could leave my car for the More

by BRITTANY.R.BLAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write a review Brittany, and thank you for trusting us with your business!

October 27, 2019

Amazing service advisor Tim has been my advisor for a few years now, he is amazing at his job. If it wasn't for him I would not keep coming back to Diritos. He is very knowle More

by MELISSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Oct 29, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for being a loyal customer Melissa, it's great to hear that we have been providing you with consistently high-quality service!

October 26, 2019

Another great experience This is the third time I’ve had service at Dirito’s in the last three months. All routine stuff. As with the first two appointments, they took great c More

by PGSETO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting us with your business again, it's great to hear you are consistently receiving top-notch service!

October 26, 2019

DearlerRater: For Walnut Creek, Dirito Brothers I took my car to VW In Walnut Creek for a 100,000 miles services, Coolant Leaked warranty from prior repairs from VW. See MO: 97351 for details. K More

by ANNESHENHARBIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Anne, we appreciate the feedback!

October 25, 2019

awesome The service here is wonderful! All the staff are great. Kevin is the best. My situation was very stressful to me and the great service made it bette More

by DEB1098
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Both receptionist are very good!
Oct 25, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much Deb, it's great to hear Kevin made your stressful situation better!

October 25, 2019

Danny Great experience! Took care of my family. Provided great customer care and vechile while our car was in repair. Kept us updated and followed up . More

by GJARA1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Oct 28, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the five star review!

October 25, 2019

Do I need a title? They got to work immediately and only suggested what I needed. Marina was friendly, concerned and knowledgeable-which is nice. The coffee area was sto More

by DMNDFITZGERALD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for letting us know about your experience here, we really appreciate it!

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