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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,124 Reviews

3,124 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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October 02, 2019

Every time I go into the dealership I have a great experienc I've has a few problems and they have taking care of them every time without issue. I feel comfortable going in and always have a great experience More

by ALDO6161
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Dryden , RICHARD MAXWELL
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear your service visits here have been productive and pleasant, thank you!

October 02, 2019

Amazing efficient professional kind Diroto’s they have created an amazing service and showroom and an outstanding staff thank you Shannon for always taking such great care of me More

by RANDGURVITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashiers very nice, Oscar Dryden
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the terrific review, we appreciate it!

September 20, 2019

Friendly and professional service I like the professional, yet friendly and speedy service I received. Marina was excellent and got the service done in 3 hours or less, as promised. More

by SUBA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great review, we appreciate the feedback!

September 19, 2019

Swift and efficient I had to visit the dealer to have a recall checked. I arrived and was seen promptly .... the representative checked me in and did the recall at the sa More

by NEILMCCARTHY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad your recall visit went smoothly and quickly Neil, thank you!

September 18, 2019

Very thorough service Again Dirito Brothers does not let you down for service. Very thorough explaining all details and always complete service. That's why I drive out of t More

by MATT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacque Vigil
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Matt, we appreciate your driving out further to see us for service and glad we make it worth your while!

September 18, 2019

Very friendly and helpful The staff was very helpful and friendly. I gave a four-star rating because no one came up to me as I came in for service so I did not know what to do More

by Maggie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Maggie, we appreciate the feedback - we will make a point to more quickly greet our customers in the future.

September 17, 2019

great team & great service! it has been a pleasure for me to bring my golf in for service at dirito bros. every time i come in i am greeted by tomas and his huge smile. the servi More

by melanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
tomas, marsha & leon, Tim Luong
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write this thoughtful review, Melanie, we appreciate the feedback!

September 17, 2019

Great service Shannon is friendly, knowledgeable and so easy to work with, a great communicator! service department has a friendly, upbeat vibe, there is a comforta More

by SLZIMM108
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five star review, I know Shannon will appreciate your taking the time to let us know about the service she has been providing to you!

September 17, 2019

Kevin has helped me for years I bought the 2017 Jetta because of the excellent service with Kevin Hubert he knows me for many years ease for me to have the service done early in More

by bavaria1943
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for letting us know that Kevin has been providing you with such top-notch service over the years, I know he will appreciate your kind words!

September 15, 2019

Great Service Came in for one problem, but they found another problem and covered by warranty! Was great to know they found issue before it became an issue! Servi More

by MINOLLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina in service
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad your warranty covered the issues, and thanks so much for the five star review!

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