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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,124 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,124 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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September 11, 2019
Always great customer service! Great customer service! Very knowlwdgeable and courteous! I like coming here because I know I can trust my car will be in good condition. Thank you Great customer service! Very knowlwdgeable and courteous! I like coming here because I know I can trust my car will be in good condition. Thank you More
by roseveronica002
Verified CustomerEmployees Worked With
Tim Luong
September 11, 2019
Marina is AMAZING! Tomas is FANTASTIC!! Marina scheduled me!! Tomas took care of me upon my arrival! They are such ROCKSTARS! Volkswagen is a better place because of them! Thank You ! Marina scheduled me!! Tomas took care of me upon my arrival! They are such ROCKSTARS! Volkswagen is a better place because of them! Thank You ! More
by JSTEVENSON411
September 11, 2019
Advisor Marina I came in for two recalls on my car and check on coolant, because I received a warning a few weeks ago. Advisor Marina was very friendly and thorough I came in for two recalls on my car and check on coolant, because I received a warning a few weeks ago. Advisor Marina was very friendly and thorough over the phone and in person. More
by SUZI_SKYE
Employees Worked With
Amazing Marina!!
September 10, 2019
Mediocre and not welcoming First greeting is less than enthusiastic to borderline rude by service car attendant. Asked to wait for a specific rep who was just chatting with an e First greeting is less than enthusiastic to borderline rude by service car attendant. Asked to wait for a specific rep who was just chatting with an employee instead of addressing me while waiting. Car attendant then sends me to another rep. Rep is also less than enthusiastic in his greeting. Everything is very dry and there is no sense of customer service. This is far different from what I’ve experienced in other VW service / dealers and seems to go against what the VW brand stand for— which is joy, unexpectedness, smart and quirky. Also, text messages are brief and cold. Lacks the humanness of the VW brand. You have a huge opportunity to make some small changes here that make service more warm and welcoming. When picking up my vehicle from service, I was approached by a salesman to check on what I needed. His greeting was definitely more upbeat, service oriented and warm. Quite the opposite from service team. This is the second time I’ve experienced this at this location. And it’s enough for me to dread coming back because an expensive service with that kind of experience leaves you with a bad taste. The previous service visit, when I picked up my car from repair, something else faulted as a result of service so I had to leave with VW for additional time. This was also not a great experience. I was expected to pay for major repair for something that occurred on VW’s watch. In the end, VW covered it, but makes you less than confident in quality of work and service. More
by randy44
Employees Worked With
The person who first greets you in service is not the friendliest., Tim Luong
September 07, 2019
Great , prompt service. On time, done correctly. Good explanation of service and what to expect. Car was ready on time. Thank you. Good job. Peace. , prompt service. On time, done correctly. Good explanation of service and what to expect. Car was ready on time. Thank you. Good job. Peace. More
by HKIRKPATRICK1
Employees Worked With
Maria- Service
September 07, 2019
Too expensive Incomplete service. Parts unavailable. Transmission replaced for second time. Good car rental, but I'm sure I paid for it... Could have sent me prog Incomplete service. Parts unavailable. Transmission replaced for second time. Good car rental, but I'm sure I paid for it... Could have sent me progress reports over the weeks it took. Rattles seems to have been repaired. More
by sharleebradley
Employees Worked With
Tim Luong
September 07, 2019
Routine maintenance We come here because of the excellent service we receive every time we do. There staff always shine and put out the red carpet to accommodate our need We come here because of the excellent service we receive every time we do. There staff always shine and put out the red carpet to accommodate our needs. More
by BIOENGINEER007
September 07, 2019
Heintz Kevin is always great. Give him a raise. He is always a good communicator and provides timely updates ok the status of my vehicle. Thanks Kevin is always great. Give him a raise. He is always a good communicator and provides timely updates ok the status of my vehicle. Thanks More
by TEHEINTZ
Employees Worked With
September 05, 2019
Personal Service=Customer Confidence I have confidence in my VW service rep. Because Shannon makes me feel valued as a customer. When ever I have a question she gives me an answer and als I have confidence in my VW service rep. Because Shannon makes me feel valued as a customer. When ever I have a question she gives me an answer and also tries to advise me as to my best options. Thank you Shannon!!! More
by LADYCATALES
Employees Worked With
September 04, 2019
... always a pleasure to get service at Dirito The service is great: Kevin is knowledgeable and attentive ... he keeps me informed of progress and and issues when necessary. Thumbs up to Kevin. The service is great: Kevin is knowledgeable and attentive ... he keeps me informed of progress and and issues when necessary. Thumbs up to Kevin. Ron helped me through the tangle of a lease buy-out. I enjoyed working with Ron. More
by STEN_ALICE@HOTMAIL.COM
