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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,157 Reviews

3,157 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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October 04, 2019

Vehicle Service My car was done before the time promised. The waiting area was clean and comfortable with coffee and treats. Marina helped me and was great! More

by HJSEBARBA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear you had such an efficient experience here, thank you!

October 03, 2019

Oil change service I’ve been to Danny 2 times now and Both experiences he has been extremely helpful. He even made sure my history of oil changes was correct. More

by jhwang516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for giving us a chance to earn your business and for the five star review!

October 03, 2019

Not sure I needed a service...what was really done? Not sure the egolf even needs a service. Seems pretty pointless - not even a tire rotation is involved??? Waste of time it seems. I didnt really feel More

by Sean P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Oct 04, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback Sean, we will be sure to communicate the details better next time.

October 03, 2019

Service Pleasant and efficient services from Shannon and the cashier at check out. The shuttle arrived for my pick up shortly after the request was made.Leon, More

by msmosley143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leon(shuttle service)
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the excellent review, I know Shannon will appreciate your kind words!

October 03, 2019

Great service and communication Tim did a great job communicating with me via text message! The work performed was done quickly and all issues were fixed in my car. I'm very pleased More

by JOSHUABOLLMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

We work hard to keep our customers apprised of their vehicle's status, so it's great to hear that our customer appreciate the extra communication, thank you!

October 02, 2019

Amazing efficient professional kind Diroto’s they have created an amazing service and showroom and an outstanding staff thank you Shannon for always taking such great care of me More

by RANDGURVITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashiers very nice, Oscar Dryden
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the terrific review, we appreciate it!

October 02, 2019

Trusting your service team The Automotive industry has had a poor reputation over the years. Finding a place where I can send my daughter without worrying about being "ripped of More

by DORAN_FAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

We work hard to maintain our stellar reputation and I'm glad it shows to our customers, thank you Doran Family!

October 02, 2019

Expedient Service was expedient and professional . This was a stressful situation for us as our son’s keys were stolen. Marc was empathetic to our situation. More

by JILLMANTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Venturella
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the excellent review, I'm glad we could help out in such a stressful situation.

October 02, 2019

Very professional I visit Dirito Brothers Walnut Creek Volkswagen at least once a week and it is absolutely pleasure to deal with them. They are always helpful and rea More

by ESTARMOTORS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your business, and for the terrific review!

October 02, 2019

Every time I go into the dealership I have a great experienc I've has a few problems and they have taking care of them every time without issue. I feel comfortable going in and always have a great experience More

by ALDO6161
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Dryden , RICHARD MAXWELL
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear your service visits here have been productive and pleasant, thank you!

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