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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,109 Reviews

3,109 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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August 03, 2024

Kevin was professional. Accommodating and helpful. Erin was helpful. Staffs are friendly and professional. Thanks you. More

by VIOLAtheGREAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recognizing our team's professionalism and accommodation at Dirito Brothers Walnut Creek Volkswagen. We appreciate your business.

August 01, 2024

From start to finish, the service at Dirito Brothers VW is friendly and efficient. The review of the car was thorough and ideas were discussed for the services to be accomplished. The staff had the car c More

by JONEEMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon
Aug 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen and enjoy driving your car!

Aug 02, 2024 -

JONEEMG responded

You are welcome! Jonee

August 01, 2024

Kevin was very helpful. Pleasant experience and on time with my appointment. Grateful for the ride home and back. More

by JOANBILLECI
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your pleasant experience with us. Appreciating that our team could assist on schedule and provide a seamless ride service. Best wishes from Dirito Brothers Walnut Creek Volkswagen.

August 01, 2024

First time and great experience ! Marina Felix was very nice, attentive and professional. Thank you More

by CHRISTELCOIRRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. It’s great to hear our team made such a positive impression.

August 01, 2024

I would like to thank Sean as my service advisor for assisting me with visit! More

by JMENDOZASF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your feedback. We're glad our team could assist you with your visit. Take care!

July 31, 2024

Kevin was attentive and knowledgeable. He answered all my questions. I have no complaints. See you in 10,000 miles. More

by ptiewater
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback about our team. Glad to hear your questions were answered. Drive safely and we'll see you at your next visit to Dirito Brothers Walnut Creek Volkswagen.

July 31, 2024

Very informative and quickly did the service. Very polite, extremely professional, respectful, and reassuring. Thankful More

by guillermo.chiquet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience. We're glad to hear everything went smoothly at Dirito Brothers Walnut Creek Volkswagen.

July 29, 2024

Excellent service from beginning to end. Marina Felix is an outstanding service tech. Explained everything in a clear easy to understand manner. More

by TMULIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about our team at Dirito Brothers Walnut Creek Volkswagen. We’re glad to hear everything was explained clearly and you had a positive experience with us.

July 28, 2024

The Dorito Brothers Team did a great job servicing my car and making sure the part I needed fixed was done in a timely manner. They were able to push up my service date so I didn't have to bring my car back More

by BRUSHMARIAH27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the kind words. We are glad you had a good experience with Dirito Brothers Walnut Creek Volkswagen and our team was able to assist promptly.

July 28, 2024

Marina at Walnut Creek VW was great. Unfortunately mechanics are another issue, I had to bring my car right back because it was making a new knocking sound. The bolt that holds the sway More

by KATYFAIRMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We are pleased that Marina provided great customer care during your recent service visit. I would like to speak with you regarding the feedback on the knocking sound and the experience you have shared. Would you reach out to me at a time that is convenient for you to discuss this further? I look forward to speaking with you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

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