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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,111 Reviews
Call Service Center (925) 448-9940

3,111 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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June 29, 2024

Excellent Service as always . Very very happy long term customer . Have owned several cars from DiritoBrothers over the last twenty plus years. Always a top notch place. More

by jonberke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your longstanding loyalty to Dirito Brothers Walnut Creek Volkswagen and for trusting us with your vehicle needs over the years. We appreciate hearing about your positive experiences and look forward to continuing our relationship.

June 29, 2024

Everything was top notch. Scheduling the appointment, delivery and pick up were seamless. I appreciated the ease of the entire experience. More

by BENDAPACE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with scheduling, delivery, and pick up at Dirito Brothers Walnut Creek Volkswagen. We appreciate your appreciation of the ease provided throughout your visit. It's our goal to maintain this level of service.

June 29, 2024

Marina was very attentive and helpful in addressing my issue. I would definitely recommend her. More

by MAXJACOB73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience at Dirito Brothers Walnut Creek Volkswagen. It's great to hear that our team was helpful and attentive in addressing your issue. Your recommendation is much appreciated.

June 28, 2024

Long time happy customer. Always appreciate Kevin and Shannon - best customer service and great people! More

by THEDETRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your loyalty to Dirito Brothers Walnut Creek Volkswagen. It's gratifying to know that our team continues to provide excellent customer service. We value your feedback and appreciate the recognition of our staff.

June 27, 2024

Excellent Customer Service. Clean waiting area. Service delivered on time as promised for my recent Tiguan pre paid Service visit. Nice job on my Golf Sportwagen repairing/repla More

by boccewood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experiences with both your Tiguan and Golf SportWagen services at Dirito Brothers Walnut Creek Volkswagen. We appreciate the feedback on our facility and timeliness. It's great to hear we could help with your Turbocharger issue effectively.

June 26, 2024

Kevin was awesome to work with, he was very nice and helpful. The dealership was very clean. More

by pisarevich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear our team and facility met your expectations. Your feedback is appreciated.

June 26, 2024

This dealership has it all: sales, training, maintenance. The staff is responsible courteous and efficient, which inspires full confidence. More

by CE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nanika Orgil
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Jun 27, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the comprehensive service at Dirito Brothers Walnut Creek Volkswagen. We appreciate your recognition of our team's dedication to professionalism. Your confidence in us is greatly valued.

June 25, 2024

Sean is great. He was very warm and responsive and I was able to reach him directly. He was also straightforward. Taking off 1 star because this dealership never h More

by jstex2003
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback about your service at Dirito Brothers Walnut Creek Volkswagen. We value your business and if you would like to discuss anything further, please do not hesitate to reach out to us.

June 25, 2024

Kevin was, personable, friendly, knowledgable and professional. Wait time on a service date took longer than expected, but not excessive. My car was fixed quickly, once it was in the shop. Very good More

by JSNMCKEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience at Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback about the wait and are glad to hear that our team was able to effectively assist once your car was in the shop.

June 24, 2024

Thorough, expert repair on this 22 year old Jetta GLS wagon. Marina Felix was very professional and explanations of repairs were easy to understand. More

by TMULIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with the repair of your Jetta GLS wagon at Dirito Brothers Walnut Creek Volkswagen. It's great to know that our team provided clear and professional service. We appreciate your review.

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