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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,110 Reviews
Call Service Center (925) 448-9940

3,110 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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June 23, 2024

Marina is always a joy to see during my service appointments, and she is always willing and able to answer all my questions. More

by williams.ericalynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with our team during your service appointments at Dirito Brothers Walnut Creek Volkswagen. It’s great to hear that you had all your questions addressed efficiently. We appreciate your feedback and are glad that you had helpful interactions.

June 23, 2024

Sean is fantastic! He is very friendly and informative and stays on top on everything! Highly recommend him! More

by lspence1427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback about our team at Dirito Brothers Walnut Creek Volkswagen. We aim to provide informative and attentive service to all our customers. We appreciate your high recommendation.

June 22, 2024

Marina is friendly and is personable . She gets you checked in and out without a hitch and all her estimates on when the work is done is right on the money !! More

by fedashm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear that our team provided efficient service and accurate timing. Your feedback is valued and appreciated.

June 22, 2024

My service advisor, Marina did a great job. She fit me in to make an urgent repair. She communicated with me throughout the day. The repair was completed on time. More

by CYNTHIAJAFFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with our service team at Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback and are pleased to hear the repair was completed on time.

June 21, 2024

Marina great to work with. Have gone to her for years and she always treats me with kindness. More

by GENABOBINA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. It's great to hear about the consistent kindness shown during your visits. We appreciate your loyalty over the years.

June 21, 2024

They keep you informed on how long the service will take. They don't over promise. More

by KKUBE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with the service at Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback on our communication and honest approach.

June 21, 2024

Service was friendly and fast. However, i needed this service for my window because of faulty recall service on the door seal More

by DR_MARC_ADLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback on our service team at Dirito Brothers Walnut Creek Volkswagen. We are pleased that you appreciated the friendliness and swift handling of your car’s needs. Please reach out to us directly if there's anything more we can assist you with regarding your vehicle maintenance.

June 20, 2024

Great customer service, always friendly and straight to the point. I've had my Passat for 12 years and minimal issues so far. More

by THEEFERMIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the customer service at Dirito Brothers Walnut Creek Volkswagen and your long-term satisfaction with your Passat. It’s our pleasure to support your automotive needs efficiently.

June 19, 2024

Very comforting, nice, clean, and looked professional. They care to help you in what you’re looking for. More

by T.ROD597
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the professionalism and comfort at Dirito Brothers Walnut Creek Volkswagen. It's reassuring to hear we met your expectations in helping you find what you needed. Your feedback is highly appreciated.

June 17, 2024

My service experience was great. Everything was completed on time. .Marina is great and very knowledgeable. More

by GAMBY180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recognizing the quality of service at Dirito Brothers Walnut Creek Volkswagen. It's good to hear that everything was completed on time and that you received knowledgeable assistance from our team. We value your feedback and look forward to assisting you again.

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