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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,109 Reviews

3,109 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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December 31, 2023

Prompt, professional and courteous service from the entire team. Car was ready when promised and all work was completed. More

by BTIMKENJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. It's great that Dirito Brothers Walnut Creek Volkswagen met your expectations with prompt, professional service and quality work on your car. We appreciate your glowing review!

December 30, 2023

Friendly, helpful and always willing to go the extra mile. I highly recommend them for sales and service. More

by CAROLYNLEHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Ritola
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Raff
Jan 04, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback. It's great to hear you had a satisfying experience with our sales and service team at Dirito Brothers Walnut Creek Volkswagen. Your recommendation is highly appreciated.

December 30, 2023

Took car in for service. Sean was vey helpful, with thorough explanations and prompt attention. Much appreciated. More

by SKEPDEV
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive review about your recent experience at our Service Department. It's great to know that Sean met with your expectation in providing prompt and helpful assistance. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

December 22, 2023

I originally was disappointed that I had to come back into two separate trips, however, sean was very quick to recover that experience with his exceptional customer service his immediate follow up and fo More

by KATRINA5AMAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your acknowledgment of the efforts by our team at Dirito Brothers Walnut Creek Volkswagen. We strive to exceed your expectations, and it sounds like we have done so during each visit. Maintainance planning is key; we're happy this service has been a helpful part of your experience.

December 19, 2023

He was super rude to me for checking up on a question I had. Very unprofessional More

by Vivian
Recommend Dealer
No
Employees Worked With
cole scordelis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Vivian, Customer satisfaction is important to us here at Dirito Brothers Walnut Creek Volkswagen and I would like to learn more about your interactions with our team during your recent visit. Please reach out to me at a time that is convenient for you so we can discuss your feedback in greater detail. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

December 17, 2023

Long term relationship has been very satisfactory which makes me happy. Keep up the good work. More

by TWOJUDGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Your ongoing satisfaction with Dirito Brothers Walnut Creek Volkswagen means a lot to us. We appreciate the trust you place in our work and look forward to maintaining that standard.

December 16, 2023

The service department was great. Sean communicated effectively, met all expectations and provided terrific service. More

by trim.wellbeloved
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear the service department at Dirito Brothers Walnut Creek Volkswagen, particularly Sean, offered effective communication and high quality customer service. Thanks for your rating!

December 14, 2023

Great customer service, Kevin does a great job of keeping me in the loop. Quick and easy More

by BABERTRAND0789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback about our customer service, especially about Kevin. We're glad to hear the process was quick and easy for you at Dirito Brothers Walnut Creek Volkswagen.

December 12, 2023

I would consider myself part of the Volkswagen family, as I have 3 Volkswagens currently. I learned to drive on my mom's '73 Beetle, I inherited my father's '69 bus, and I had an '85 Westfalia. I currently o More

by BSHEDD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terrance
Dec 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your experiences with our Service Department. Can you please contact me at your earliest convenience? Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

December 10, 2023

Great service from Marina Superior welcome for my show up without a reservation Change my tire in a short time and was still in warranty Thank you again More

by ITALCHEFINSF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback regarding the service from Marina and our timely tire change under warranty at Dirito Brothers Walnut Creek Volkswagen. Thank you for choosing us.

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