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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,109 Reviews
Call Service Center (925) 448-9940

3,109 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 09, 2023

Great service & communication on the process and how they plan to find the problem with my car More

by TYLERNEWELL2882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback. The team at Walnut Creek Volkswagen strives to provide great service & effective communication throughout the process of diagnosing car issues. Thank you for choosing us to serve you!

November 07, 2023

I always have a pleasant experience at Dorito Brothers WC. Sean has helped me the last few times and is very prompt and knowledgeable. More

by CHELSTOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback. We're glad to hear that Sean from our team could assist, and appreciate that you find his prompt service and expertise satisfactory. Look forward to assisting again at Dirito Brothers Walnut Creek Volkswagen.

November 06, 2023

I've been a BMW owner for many years. The service experience between the Dealerships was night and day. No loaner for a recall on a brand new car? That's beyond poor customer service. The More

by jkevind
Service Time
Recommend Dealer
No
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your satisfaction is our goal here at Dirito Brothers Walnut Creek Volkswagen. When given the chance, I would like to speak with you about the level of customer service and care you received from our Service Team during your visit for a recall repair. Will you please contact me so we can discuss this further? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 05, 2023

Making service and the best place to buy a car. They take good care of you and goes above and beyond. More

by BRIGITTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your rewarding experience with our sales and service team at Dirito Brothers Walnut Creek Volkswagen. We deeply appreciate your feedback and high rating.

November 05, 2023

Prompt efficient family owned VW dealership 30+ years in Walnut Creek,CA David Dirito is a consummate professional More

by JOHNKENNETHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear you appreciated the efficiency of Dirito Brothers Walnut Creek Volkswagen and our long-standing presence in the community. We're also glad that David Dirito's professionalism served you well. Thank you for the positive feedback.

November 05, 2023

Great service. Great staff, very transparent. Sean was terrific from first phone call, through follow up, drop off, and completion. More

by W.D.MACEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your vote of confidence in our team at Dirito Brothers Walnut Creek Volkswagen. It's wonderful to know Sean proved useful throughout your experience with us, especially via phone and follow-up interactions. Thanks for noticing his work!

November 05, 2023

Sean was very thorough and made sure that I had a complete understanding of service options and what was completed after the service was done. More

by RSINGELSTAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind words about our team at Dirito Brothers Walnut Creek Volkswagen. We always aim to keep our customers well informed. Your review is much appreciated.

November 05, 2023

Really helpful. Marina was awesome as usual and Terrence explained to me exactly what was going wrong with my lights + more. Reminded me why I should go to the deale More

by nick madrona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It's good to hear that Marina and Terrence extended you exceptional service in fixing your lights. Dirito Brothers Walnut Creek Volkswagen truly appreciates the confidence you place in dealership services over private mechanics. Thank you for the high rating.

November 02, 2023

Friendly, courteous , professional, efficient, clean, good atmosphere. Would highly recommend this dealership to friends and family. More

by FRANSWA61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recommending Dirito Brothers Walnut Creek Volkswagen. Our goal is always to provide professional, efficient services in a welcoming atmosphere. Your feedback is appreciated.

November 01, 2023

Pleased with service, and received all of the repair and maintenance items that were needed for my car. More

by amyjcallaghan
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback. It's great to hear that our service and maintenance were up to par. At Dirito Brothers Walnut Creek Volkswagen, we aim to meet all of your auto care needs.

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