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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,105 Reviews

3,105 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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March 13, 2025

All the staff were very attentive, helpful; John Benitez not only helped me with my purchase of a new I-D Buzz, he got it earlier than I expected. More

by SHELDONCLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear about your positive experience with our team at Dirito Brothers Walnut Creek Volkswagen for your new Volkswagen ID. Buzz purchase. Thank you for sharing.

March 12, 2025

They are very helpful and give helpful information as to what else might be needed. They work within my budget. More

by dabbcj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. We're happy to know our team at Dirito Brothers Walnut Creek Volkswagen is meeting your expectations.

March 11, 2025

Sean is always great! I appreciate his great communication and effort to making sure that we are taken care of every time we come in! More

by KRISTINFREVELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. We are glad to know you're happy with the service provided. Take care!

March 11, 2025

Last thing I wanted to do is to leave a poor review. In short, I had to take the car in for the second time in less than 3 months for the same problem: cylinder misfire. Both times, the car was in the s More

by eg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Please know your feedback is important to us. I would appreciate the chance to speak with you about the level of communication you received from our Service Team regarding the repairs conducted on your vehicle and the time taken. Could you please reach out to me at your earliest convenience so we can discuss this? Your satisfaction is our top priority. Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

Mar 13, 2025 -

eg responded

I called the number above to speak with you, but I was told you no longer worked at Dirito Brothers.

March 08, 2025

They respond quickly and easily by text which I appreciate because I don’t always answer my phone. They accommodated cleaning my car. I do wish they had a better answer or inspection on my brakes t More

by connorsjes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We are pleased to hear that you value our service and communication at Dirito Brothers Walnut Creek Volkswagen. Your insights about the brake inspection will be addressed as we continue to improve our services.

March 08, 2025

I always get great service here. It's a bit pricey but it's always easy to schedule and very convenient. More

by hasfitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Mar 13, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your feedback. We appreciate your kind words about our service at Dirito Brothers Walnut Creek Volkswagen. Wish you all the best!

March 06, 2025

The service was fast, efficient, and I felt like my needs were accomodated. This is the 2nd time I’ve had something done for my car, and they were very clear on the procedures and pricepoints of the services More

by Rome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience. It's great to hear that our team at Dirito Brothers Walnut Creek Volkswagen met your expectations with clear communication and efficient service. We hope to earn 5 stars on your next visit.

March 05, 2025

I am very grateful to Marina. Every time I go to the car shop, I can feel the thoughtful service and friendly attitude. More

by shaophil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience. We're happy to hear our team demonstrated such thoughtful service and a friendly attitude at Dirito Brothers Walnut Creek Volkswagen.

March 02, 2025

Always a great experience at Doritos. Very helpful, professional and courteous.. Lyft service very helpful More

by MLHEVENER
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your review. We're glad to know that our Lyft service made a positive impact on your visit to Dirito Brothers Walnut Creek Volkswagen.

March 02, 2025

I am dealing with Kevin Hubert for the last 12 years. He consistently delivers excellent and reliable service. He constantly deserves a pat on his shoulder. More

by PJHSCHNEE
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with our team. We're glad to hear you've been satisfied over the years with Dirito Brothers Walnut Creek Volkswagen.

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