Dirito Brothers Walnut Creek Volkswagen - Service Center

Very good service. Efficient and friendly. Marina kept me informed throughout the process of taking care of the required recall services. Efficient and friendly. Marina kept me informed throughout the process of taking care of the required recall services. More

I had a very positive experience having my car recall services performed. Everyone was responsive to my questions and service was expedited without incident, services performed. Everyone was responsive to my questions and service was expedited without incident, More

Awesome Service- efficient and courteous. Exceeded expectations and I didn’t even wait long, great customer service. Exceeded expectations and I didn’t even wait long, great customer service. More

I enjoy and trust my service technician, Sean. He takes time to explain the service that is required and answers all my questions/concerns. The staff are courteous and friendly. He takes time to explain the service that is required and answers all my questions/concerns. The staff are courteous and friendly. More

I received excellent service at the Dirito Brothers Walnut Creek Volkswagen, nothing to complain about. Walnut Creek Volkswagen, nothing to complain about. More

Good job performing the required work. Sean was professional and courteous and the car was ready when promised Sean was professional and courteous and the car was ready when promised More

Alberto was super helpful and quick to reply to all of my questions! He was really great throughout the process of having my car repaired. questions! He was really great throughout the process of having my car repaired. More

Overall pleasant experience. Nice waiting area where I spent my time doing work comfortably. Friendly staff. Nice waiting area where I spent my time doing work comfortably. Friendly staff. More

Over all I am pleased. I would have liked to been. keep more informed and a bit more information on warranty.. I would have liked to been. keep more informed and a bit more information on warranty.. More

The people here are great. The last time I brought my car in, it had been scheduled for weeks so I expected the parts for the door handle would be there since they knew for we The last time I brought my car in, it had been scheduled for weeks so I expected the parts for the door handle would be there since they knew for weeks that I was coming. However, the part wasn't there so they couldn't do it and I have to go back when the part comes in. I brought the car in at 7am to do my part that it would be done as soon as possible. The software update is usually the thing that takes a long time. But I got a half way through the day saying the software update was done but the part for the door handles wasn't in. Again, they knew for weeks I was coming. Couldn't they have known that prior to me coming in? Other than that, the people here are all great and very nice so that makes the experience a lot better. Updating the protocol to making sure the part is there before the customer arrives would be a positive change and then I could give 5 stars. Sean was a pleasure to work with and he empathized with my situation. I appreciate that as customer service goes a long way these days. More