Dirito Brothers Walnut Creek Volkswagen - Service Center

Great customer service. Staff is always pleasant and helpful. I gave 4/5 because the door handle recall could not be completed. Probably should have been informed prior to m Staff is always pleasant and helpful. I gave 4/5 because the door handle recall could not be completed. Probably should have been informed prior to my service for recalls since it requires a return. More

Very pleased with the attention and information about the condition of the car. Thank you in advance. condition of the car. Thank you in advance. More

I was dissatisfied with the service I received at VW of Oakland and decided to drive over the hill to have my Tiguan checked out this time. Sean was attentive, helpful and friendly. I will be back. Oakland and decided to drive over the hill to have my Tiguan checked out this time. Sean was attentive, helpful and friendly. I will be back. More

Great communication and customer service. My car was well taken care of, and I was kept in the loop the entire time. My car was well taken care of, and I was kept in the loop the entire time. More

Great customer service. My car was ready as promised and on time. I appreciate the service. My car was ready as promised and on time. I appreciate the service. More

They were easy to deal with, very responsive to questions and accomplished the service professionally and timely. I do recommend the service! questions and accomplished the service professionally and timely. I do recommend the service! More

The service was great! Kevin and others were very friendly and explained everything. Appreciated the email review of all things checked and condition. Kevin and others were very friendly and explained everything. Appreciated the email review of all things checked and condition. More

VW (not Dirito Brothers) would not cover a loose rearview mirror even though my Atlas is still covered under an extended warranty. Dirito Brothers requested an exception from VW, but they supposedly refused. mirror even though my Atlas is still covered under an extended warranty. Dirito Brothers requested an exception from VW, but they supposedly refused. Three stars is a fair rating for Dirito Brothers service allowing my wife to drive away with a reported safety hazard, a repair that would have likely taken one of their experienced techs minutes to resolve with tools that I don't have on hand, such as a plastic pry tool, etc. I also feel that my loyalty (for whatever that's worth these days) to their service department should be rewarded with an exception from their service department. But, I guess the profit just isn't there to incentivize them. Will I be returning? Yes. One last factory service before my extended warranty is up. More

Always a great experience with the Dirito Brothers team! ! Thanks Dirito Brothers VW Walnut Creek!! Sean knew I was waiting in the building and got me taken care of in a more than reasonable time frame espec ! Thanks Dirito Brothers VW Walnut Creek!! Sean knew I was waiting in the building and got me taken care of in a more than reasonable time frame especially considering how busy they were!! Thanks Sean exemplary customer service!! More

Sean was very knowledgeable, friendly, and helpful in working with me to determine what needed to be done. He continued to be communicative until the service was finished and was a real pleasure to work working with me to determine what needed to be done. He continued to be communicative until the service was finished and was a real pleasure to work with! More