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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,118 Reviews

3,118 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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June 07, 2023

Really liked the service— it felt personal, customized and helpful. Would come back here again! More

by iriezler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for taking the time to leave us a five-star review. It is pleasing to know that you enjoyed the service you received from our helpful team. We happily await your next visit to Dirito Brothers Walnut Creek Volkswagen. Enjoy your day.

June 07, 2023

Excellent service, excellent communication, and the job was done right first time. What else can you ask for? More

by FRANKSPERLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

You can always count on us to provide excellent service to our valued customers at Dirito Brothers Walnut Creek Volkswagen. We are grateful for you leaving us a five-star review and hope you continue to always choose us. Take care.

June 07, 2023

Extremely nice and helpful. I do appreciate the contact information and how you have some get back yo you. More

by guillermo.chiquet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are honored you took the time to leave us a five-star review. It is wonderful to know that our friendly team was helpful during your visit. Should you need anything, please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

June 07, 2023

This is my second time dealing with Sean. He takes the time to explain in detail if needed any service issues that are required or may be needed. He kept me updated about how the servicing More

by R2REDFERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are honored you took the time to leave us a five-star review. It is pleasing to learn that our team always does an excellent job assisting you every time you visit. You can always count on Dirito Brothers Walnut Creek Volkswagen for your automotive needs.

June 07, 2023

Sean was friendly, clear, helpful, and kind -- everything, including finish time, went smoothly. We are longtime Dirito customers and only continue because it goes so well. We still miss the car w More

by amypitt830
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review and feedback. Thank you for trusting us here at Dirito Brothers Walnut Creek Volkswagen with your vehicle. We are available for you in the future if you have any other automotive needs.

June 03, 2023

The overall services was great. I would definately going back for all my car repaires. More

by Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Dirito Brothers Walnut Creek Volkswagen wants to thank you for your uplifting review. It's a pleasure to read that you were provided with great service, and we're glad to learn that we earned your return business. Take care.

June 02, 2023

I appreciate the great, consistent service at Dirito Btothers VW. I always take my car there for parts and service. I trust their work and that I’m not being taken advantage of. More

by novamk10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you for your kind feedback. We are so glad that you continue to receive great, honest service at Dirito Brothers Walnut Creek Volkswagen. It is always a pleasure to assist you and we hope you have a wonderful rest of your day.

June 02, 2023

I was very pleased to be kept informed along the way. Good communication. Explaination were clear, concise & courteous. More

by ERIC.KARLESKIND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our team here at Dirito Brothers Walnut Creek Volkswagen is ecstatic to read that you had a concise and courteous experience with us. If we can do anything else to assist you, please feel free to contact us again.

May 30, 2023

Brought it in for tire repair. It was an insurance repair. I thought it would take all day. Wrong! Took like an hour. Thanks, Sean! More

by BIZ4ETHIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are thrilled to learn that your tire repair was smooth and successful with our Service Team. Thank you for leaving this wonderful review for us at Dirito Brothers Walnut Creek Volkswagen. We hope to see you back soon.

May 28, 2023

Service staff was very friendly and professional. Sales rep let me test drive an Atlas while I was waiting for my Tiguan to be serviced. Pleasant and comfortable waiting area. More

by DANIELANTHONYGARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
May 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so glad to learn that our Service Team was friendly and professional while assisting you. Thank you for also pointing out how they let you test drive a Volkswagen Atlas while they were taking care of your Tiguan. It also makes us happy to know that you enjoyed our waiting area and found it to be comfortable. We appreciate you taking the time to write us this wonderful 5-star review and are available to assist you here at Dirito Brothers Walnut Creek Volkswagen if you have any future automotive needs.

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