Dolan Toyota

I was referred to this dealership through Costco Auto Program and Beth was in contact within me within matter of hours. Beth is a very professional internet sales manager who will share the facts with yo Program and Beth was in contact within me within matter of hours. Beth is a very professional internet sales manager who will share the facts with you to help you make the decision. We had gone to GMC/ Buick dealership and when we walked in a late Monday afternoon there were no plans to make a purchase that day. We simply wanted to find out how the Toyota Highlander rides and also to find out what I could get for my trade in. Not only I was able to get the KBB trade in value for my car thanks to Beth going the extra mile but also we walked away with a great Toyota Highlander that have fallen love with. After I decided to make the purchase I wanted Beth to run the numbers for a lease on the same car which she did without pushing back. She wanted to make sure it was my decision and by providing all the facts. Her assistant Chase was very helpful through out the process from the test drive to preparing the car for delivery. Richard the Finance Manager was very accommodating and staying late without complaining to help us complete the transaction. He thoroughly went through the documents and help us get an extended warranty that suited us well at cost. All in all fastest, smoothest, most professional and no hassle car transaction I have done in more than 12 car transactions. I would highly recommend this dealership where you will find the best car experience in getting a TOYOTA!! More

My wife and I recently purchased our second Highlander from Reno Toyota. The first was totaled in an accident after only 4 months. We first spoke to the manager who referred us to Michael Wood to facilita from Reno Toyota. The first was totaled in an accident after only 4 months. We first spoke to the manager who referred us to Michael Wood to facilitate the second purchase. They gave us the same unbeatable deal we got with the first one. I never got that "car sales man vibe" off of either the manager or Michael, no pressure, no trying to up sale us. Michael was professional and polite, he felt less like a sales person and more like a friendly guy helping us out with the paper work. On top of it all we had our 6 month old in tow and they allowed us to take over the lounge while they lined up the many documents to sign, this streamed lined the process and got us into our new car that much quicker. Buying a vehicle can be a daunting and intimidating task; Reno Toyota takes all the fear and intimidation out of the process with there friendly honest service. More

Reno Toyota/Dolan Auto Group has some of the most polite and friendly staff members I have ever encountered in a dealership. What impressed me the most was the follow up contacts I received from Beth and h and friendly staff members I have ever encountered in a dealership. What impressed me the most was the follow up contacts I received from Beth and her assistant Chase after the sale. I had lots of questions and always had my phone calls returned quickly. Reno Toyota/Dolan Auto Group genuinely cares about their customers/ satisfaction after the sale. As part of my purchase, I had some factory add-ons that were installed exactly a week after my purchase. I was treated great that time as well when dealing with Ben Freedman and the staff at the Accessories Department. I normally hate the buying/negotiating process that comes with purchasing new vehicles. However, my vehicle purchase from Reno Toyota was a pleasant experience. For anyone in the market for a new/used Toyota, I highly recommend Reno Toyota/Dolan Auto Group. Rick B More

Hadie was a wonderful salesperson--very friendly, helpful,and knowledgeable. Larry was also great, friendly and quick with the paperwork. Overall it was a fun, and no pressure experience. helpful,and knowledgeable. Larry was also great, friendly and quick with the paperwork. Overall it was a fun, and no pressure experience. More

Sold me an extended warranty from Signet Financial Group. But the company went belly up in a few years and did not honor any warranty claims. Reno Toyota took no responsibility of selling a lemon. But the company went belly up in a few years and did not honor any warranty claims. Reno Toyota took no responsibility of selling a lemon. More

Excellent service. I got exactly what I wanted and the terms I asked for. Michael Wood went to lengths few sales reps have to provide me with quality assistance of the highest regard. terms I asked for. Michael Wood went to lengths few sales reps have to provide me with quality assistance of the highest regard. More

I had a great experience with the purchase of a 2012 Tacoma. Pretty much hassle free which is unusual from past experiences with other dealers. Beth Pollard was very professional and curtious. The pu Tacoma. Pretty much hassle free which is unusual from past experiences with other dealers. Beth Pollard was very professional and curtious. The purchase was quick and easy. I would highly recommend reno toyota for a new car purchsse. More

We give Reno Toyota a big thumbs up because they matched an offer from another dealership, and got us in the car we wanted. Hadie Itani was friendly, helpful and very professional. We would buy another ca an offer from another dealership, and got us in the car we wanted. Hadie Itani was friendly, helpful and very professional. We would buy another car anytime from Reno Toyota! Thank You!!! More

Beth Pollard and Hadi Itani made our buying experience the best ever. We have bought many vehicles over the years but never felt so at ease as we did with them. We were pre-qualified for our financing but the best ever. We have bought many vehicles over the years but never felt so at ease as we did with them. We were pre-qualified for our financing but Beth beat the rate we had been offered elsewhere. Everyone we came into contact with showed a strong sense of customer friendliness. Ben Freedman was very helpful with assisting us when we added some accessories to our RAV4. Diana Cooper was also very helpful in arranging for a vehicle for us to use while waiting for the parts to be put on. We expect our future dealings with the service department will show the same desire to keep customers happy. More

The staff at Reno Toyota and especially Beth Pollard was so enjoyable to work with!!! I didn't know purchasing a new car could be such an enjoyable experience. No pressure sales staff, constantly treating so enjoyable to work with!!! I didn't know purchasing a new car could be such an enjoyable experience. No pressure sales staff, constantly treating us with the utmost respect and truly listening to our needs and not throwing us the sales pitch we are accustomed to from dealers. I cannot say enough of how wonderful we were treated by Beth Pollard at Reno Toyota. I was prepared to walk away when I first stopped at this dealer, but I will be a repeat customer with the pleasurable experience we had at Reno Toyota!!! Thanks, Beth More