Dolan Toyota

Great Selection Of Cars And Wonderful Buying Experience Sahara helped us find the perfect car for us because she really took the time to listen to - and hear - our needs. We thought we had a pretty good ide Sahara helped us find the perfect car for us because she really took the time to listen to - and hear - our needs. We thought we had a pretty good idea of what we wanted and we looked at a lot of autos and even test drove two. Sahara sensed that what we thought we wanted wasn't really aligning with our expectations, and after being very patient with us, she politely recommended another option to consider. Turns out she found the car that really worked great for us. There was no sales pressure at all, I mean zero; just Sahara taking her time to make sure we were going to be very happy with our selection and we certainly are. She was terrific. Jairo was also very helpful in working with us on the financing and warranty "paper work". He was very thorough and knowledgeable and made a lengthy process painless. A few days later, Alexia and Tyler were also great in taking all the time necessary to make us thoroughly familiar with all of the features our Highlander XLE had. Very impressive features and staff! Make no mistake about it. Buying an auto from the Dolan Toyota Group is not a short, in & out, quick sign and forget you experience. Their staff really care about you as a customer and want to make sure you get the car that really meets your needs and desires. For us, it was a truly delightful experience. More

New Highlander Beth is Amazing! She listened to my wants and needs and put me in the perfect car. I was letting go of my very old Yukon that I grew to love, so needi Beth is Amazing! She listened to my wants and needs and put me in the perfect car. I was letting go of my very old Yukon that I grew to love, so needing to step down in size was not easy but I wanted to sit an a ton of cars to rule out al my options but I always came backs to the Highlander that Beth said she thought would be perfect! SHE WAS RIGHT! The whole process was very simple and smooth! Everyone was great! I even got a lesson on how to use al the much more advanced stuff so I didnt have to figure it out on my own! More

Great service I was treated very well from start to finish. Fast and reliable service. Options were presented clearly, they knew what they were taking about. Highly I was treated very well from start to finish. Fast and reliable service. Options were presented clearly, they knew what they were taking about. Highly recommended. More

Good experience ... Again The whole team was personable, answered all our questions and worked with us. I've bought several Toyotas from Dolan Toyota Reno ... every experience The whole team was personable, answered all our questions and worked with us. I've bought several Toyotas from Dolan Toyota Reno ... every experience & service has been excellent. More

Purchase of car Great help and willingness to answer questions and show as many cars as we asked to see. Very clear and straightforward when it came to signing all th Great help and willingness to answer questions and show as many cars as we asked to see. Very clear and straightforward when it came to signing all the paper work. More

Very Good Service Department - Customer Focused I've been taking my 2005 Highlander to Dolan for routine maintenance and some significant repairs (brakes, etc.) for several years and they are consis I've been taking my 2005 Highlander to Dolan for routine maintenance and some significant repairs (brakes, etc.) for several years and they are consistently reasonable, efficient and VERY customer -focused. They have a good system---and they are in demand, so although it may take an hour or two to get your oil changed, your vehicle comes back freshly washed and with an evaluation report for any issues that are detected. Highly recommended! More

Long distance deal I completed my transaction online from Chicago and got the best deal I could find anywhere in the country. I picked up my car and was out of the deal I completed my transaction online from Chicago and got the best deal I could find anywhere in the country. I picked up my car and was out of the dealership in less than one hour More

Fantastic Buying Experience It was so easy to Lease a new Toyota Tacoma while my Lexus Lease was still active. Everything went smooth from getting and closing the deal. Courtes It was so easy to Lease a new Toyota Tacoma while my Lexus Lease was still active. Everything went smooth from getting and closing the deal. Courtesy by all involved was Outstanding. Dolan Toyota is a Top Notch dealership. More

Fake Promises This is the worst experience I have ever had with a dealer. I have scheduled an appointment with Dolan Toyota( Reno, NV) on 7/28/19 at 12 PM to che This is the worst experience I have ever had with a dealer. I have scheduled an appointment with Dolan Toyota( Reno, NV) on 7/28/19 at 12 PM to check out Toyota Camry 2019 (LE,SE) models.I met with "Wyatt Price" initially to discuss the lease options for the Camry LE model.He said he can do a $249/Month with $2399 Down Payment. I rejected it and said that my friend took the same Camry 2019 LE for $205/Month with $2000 down.He said bring that information to us and we will match the offer for you. So after an hour I got all the information he requested for and he looked in that and said they can do for $205 with $2000 down payment for LE model (I asked him specifically again and he said yes).Then later we went over to look the cars where I also liked the Camry SE model.So we were back discussing the Camry SE model lease with Thomas Armas (I believe he is the supervisor) and he said that he will try his best to get a $220 monthly with $2000 down payment for SE model.He ran my credit and came back to me and said that you have pay $270/month which is may higher than what he promised.Then later he said he will try to get a initial LE model for less than $205/month.Again he came back to me and said that they can't go less than $230/month for LE model which initially he promised to get that for $205.(This is after 5 hours of initial conversation).They have not fulfilled any of the promises they made. This is really frustrating and I don't feel like buying Camry anymore and doesn't recommend it.The staff doesn't have any clear idea of pricing and do fake promises again and again.If they could have given me a clear idea initially I could not have wasted my 5 hours believing in their fake promises. More

Efficient, polite, attentive and knowledgeable Using your website to select and prequalified made our onsite visit quicker. The product technician, Toby, is courteous and knowledgeable. Alexia is a Using your website to select and prequalified made our onsite visit quicker. The product technician, Toby, is courteous and knowledgeable. Alexia is a great customer educator for all the bells and whistles! Thank you for a pleasant shopping and buying experience. More