Back

Dolan Toyota

Reno, NV

4.2
1,179 Reviews

2100 Kietzke Ln

Reno, NV

89502

Directions

By Type

1,179 Reviews of Dolan Toyota

March 09, 2019

Experience review As always it’s a pleasure to come in for maintenance service. They are always profesional and considerate of your timeZ my service advisor Kent is ver More

by mytoyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent
Mar 11, 2019 -

Dolan Toyota responded

There is nothing we love more than hearing that our customers are enjoying their visits to Dolan Toyota! We are so glad that you can count on Kent and our Service Team for professional and considerate service. Thanks so much!

March 05, 2019

Service department Every time I have used the service department there have been issues. I had to visit dept three times to get a cluster fixed. I recently had service w More

by Fred Puente
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Pitaro
Mar 20, 2019 -

Dolan Toyota responded

Fred - I hate to see that you've had disappointing experiences with our Service Department, this is very surprising for me to read. I apologize that your calls have gone unanswered and will give you a call myself to see if there is anything I can do to make up for our mistakes. Thank you, Lucas Kunze - Service Manager - 775-384-5285

March 04, 2019

New truck Had a very nice dealer Very patient and very understanding what we are looking for for my son for a new vehicle medicated did a great job under showin More

by connor777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Israel Hernandez
Mar 04, 2019 -

Dolan Toyota responded

Hi Connor - It was our privilege to assist you in finding a vehicle for your son! We are delighted that we earned your five stars. We hope your son is enjoying his new vehicle. Thanks so much for supporting Dolan Toyota with a great review!

March 03, 2019

Great help on minor service issue Had a headlight go out while visiting the area. Service department saw us on a drive-in basis, took care of it promptly, and washed the car (which it More

by RenoVisitor
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jacqueline Beau
Mar 18, 2019 -

Dolan Toyota responded

Hello, thank you for the fantastic review! Your recommendation means the world to us. We strive for 5-star experiences, and I'm delighted you received that from Jackie and the rest of the team. From everyone here at Dolan Toyota, thank you!

March 03, 2019

Great Service I have bought a few cars from Dolan Toyota and always had a great experience. Our salesman was Sahara, Beth Pollard's assistant. She was professional More

by toyote
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Frank
Mar 04, 2019 -

Dolan Toyota responded

Thank you so much for coming back to Dolan Toyota for another vehicle! We are delighted that it was another successful experience and that Sahara provided courteous service. We appreciate your repeat business and kind review!

March 03, 2019

Went there for whine noise turned out to be nothing Kevin the foreman listened to my noise he assured me it wasn’t anything to worry about saving me money will definitely be coming back I really appreci More

by Daryl57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin in service
Mar 04, 2019 -

Dolan Toyota responded

Hi Daryl - We are delighted that Kevin provided helpful service during your visit to Dolan Toyota! It's fantastic to hear that his honesty earned your business. Thanks so much and we look forward to serving you again.

March 02, 2019

Great Service Once again our experience at Dolan Toyota was great! Our salesman Cesar Madera was very knowledgeable and answered all our questions. At no time did w More

by Customer19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Madera, , Jonathan Duarte
Mar 04, 2019 -

Dolan Toyota responded

Thank you for coming back to Dolan Toyota! We are delighted that Cesar made your buying process a success and answered all of your questions. We appreciate your kind words and wish you safe driving!

March 02, 2019

Smooth Buying Process Dealer Rep was very helpful and worked hard to meet all of our needs. Was surprised at how smooth the process was. Only negative - To much wait time More

by Hank T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Burkham
Mar 04, 2019 -

Dolan Toyota responded

Hi Hank - Thanks for coming to Dolan Toyota! We are delighted to hear that overall the process went smoothly. We appreciate your feedback and hope you are loving your new-to-you vehicle.

February 23, 2019

Fast and speedy service Israel knew that we were on a timeline and was very speedy on getting us the truck that we wanted everything went through perfectly. Israel made us f More

by Cg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Israel
Feb 25, 2019 -

Dolan Toyota responded

Congratulations on your new truck! We can't ask for better feedback than you saying everything went perfectly. Thanks so much and welcome to the Dolan Toyota family!

February 23, 2019

Tacoma repair Very good experience, starting with the service writers and their handling and following up of my trucks issue. Polite and professional staff includi More

by Frml2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Harris, service writer
Feb 25, 2019 -

Dolan Toyota responded

We are so happy to hear that from start to finish your service was a success! Thanks for taking the time to leave us a review, we will see you next time at Dolan Toyota.

...
51
...