Dolan Toyota

Dolan Toyota is GREAT! I had an appt., I was there really early and they got me right in. The friendliest man helped me find a Sales Associate and he was just as friendly; i I had an appt., I was there really early and they got me right in. The friendliest man helped me find a Sales Associate and he was just as friendly; if not more. They gave me a time it would be ready and it was done before my original appointment time. BONUS, they also washed my car for FREE!!! What a great experience. I know where to I’m buying my next car. Thanks Dolan Toyota. Sherryl, Sparks, NV More

Exciting I was first introduced to Eddy whom provided me with all the information I need to make my decision on purchasing my 2016 4Runner I appreciate the fac I was first introduced to Eddy whom provided me with all the information I need to make my decision on purchasing my 2016 4Runner I appreciate the fact that he came in on his day off to make sure my buying experience went smoothly. Between Eddy and Micky I was provided with the best deal possible working with my budget! And finally Chris made the final steps to owning my new 4Runner a smooth and an exciting experience Thank You gentlemen for all your help. Much appreciation. More

Follow up to a previous review After expressing my dissatisfaction in an earlier review, I was pleasantly surprised to receive a phone call from the service manager Lucas Kunze. He After expressing my dissatisfaction in an earlier review, I was pleasantly surprised to receive a phone call from the service manager Lucas Kunze. He was extremely cordial over the phone and after listening to my concerns invited me to bring my truck back in and let one of their techs take a look at it. The tech ended up applying the TSB and updating the software in the ecm of my 2017 Tacoma. I would like to thank Lucas for his personal involvement in solving this issue. I am very pleased with the outcome. More

Purchases We really had a great experience with Dolan Toyota, Steve was super awesome. I recommend it highly to every one Thank you again for everything We really had a great experience with Dolan Toyota, Steve was super awesome. I recommend it highly to every one Thank you again for everything More

Remarkable experience. Thank you all. Beth Pollard was very thorough in providing information about the vehicle features, price comparisons, and the current financing deals available. As Beth Pollard was very thorough in providing information about the vehicle features, price comparisons, and the current financing deals available. As we negotiated a price and were viewing the payments for the different financing options she was quick, easy to talk to, and comfortable sending the information via email or text. Juan Naranjo: I needed to purchase insurance and sat with Juan to explore the different coverages. He listened carefully to my questions, explained the options clearly, shared his experience with his personal auto policy (and those of his customers), and was able to incorporate my preferences. Jonathan “Bruno” Duarte: While finalizing the financing details Bruno was patient with my nervous questions and humane with his upbeat responses. He presented excellent options for the extended warranties and gave me very attractive options. Alexia Guzman-Lopez: Vehicle Delivery is a brilliant part of the team. If Apple wants to improve Siri they should model Alexia’s cheery instructions and confident demeanor. I really liked how she’d pause, ask if I got it, pause again to let me reflect, then say “Perfect” before we moved on. I didn’t feel rushed at all. She has a very difficult job of getting a nervous, excited, brain-dead customer and having to remove any intimidation of the bevy of features. Tyler Larsen: There was difficulty programming my garage door to the Home Link. Alexia was outstanding with her follow up support, but we still couldn’t make it work. Tyler called me back and walked me through the process, over the phone. Everything works like a charm now. Its a real skill to explain a process over the phone to a frustrated customer. Tyler remained calm and positive, a master of his game. More

Excellent In Service I been in Dolan Toyota for a year I got my 2018 Camry and we love the car much.And especially those Staff are working here At Dolan Reno are Excellent I been in Dolan Toyota for a year I got my 2018 Camry and we love the car much.And especially those Staff are working here At Dolan Reno are Excellent in every Service,very Helpful, I Highly recommended Dolan Toyota in Reno to Everyone. Thank you and God bless you all. Muaahhh!J More

purchase of a Toyota Tacoma Excellent customer service by CJ and his team! They made the buying process fast and easy. We love our new Tacoma! Thank you again! Anayeli and Erick Excellent customer service by CJ and his team! They made the buying process fast and easy. We love our new Tacoma! Thank you again! Anayeli and Erick. More

Fabulous Dealership It was a wonderful experience at Dolan Toyota. Tha staff was so very nice & helpful & everything went smooth on my truck buying experience... Thank Y It was a wonderful experience at Dolan Toyota. Tha staff was so very nice & helpful & everything went smooth on my truck buying experience... Thank You More

Great dealership The service was excellent & they worked with us. I had gone back a couple of times & each time they were patient. Great people. Would recommend highly The service was excellent & they worked with us. I had gone back a couple of times & each time they were patient. Great people. Would recommend highly More

very good service was done quickly,by polite and courteous staff members. Car was clean and was washed. Due to time schedule had to reschedule work to be done service was done quickly,by polite and courteous staff members. Car was clean and was washed. Due to time schedule had to reschedule work to be done later in the month. ASTANKO165 More