Don Ayres Honda

I was very pleased with service provided by Don Ayers last week. After research, I had decided on a Civic prior to going to the dealership. They treated me with respect and did not try to sell me anyth last week. After research, I had decided on a Civic prior to going to the dealership. They treated me with respect and did not try to sell me anything I did not need. They negotiated a fair price in my opinion and I would go back there to purchase my next vehicle, but, that shouldn't be necessary anytime soon since I bought a Honda :-) Thanks! More

My wife and I were looking for a used car, and we found a My wife and I were looking for a used car, and we found a nice one on the internet. After doing our own research we were already sold on the vehic My wife and I were looking for a used car, and we found a nice one on the internet. After doing our own research we were already sold on the vehicle, we just needed to take it for a test drive and have our mechanic check it over. Upon arrival at the dealership, we meet Joe Parra who was a nice guy. Not knowing we fully intended to purchase the vehicle once everything checked out ok, Joe went into the stereotypical used car salesman mode. By that I mean he was pushy and tried to rush us into a decision, even trying to get us to sign papers and put a down payment on the vehicle our first day on the lot. That coupled with company policies, that wouldn't allow the vehicle to leave the lot without a salesperson made it diffcult for us to make a true assessment of the vehicle. After reluctantly deciding to purchase the vehicle, we entered the financial office a few days later. When I asked the loan officer for a minute to think, he rudely replied, "You don't think in this office, when you come in here you are ready to sign, you should do your thinking out there on the floor." The whole experience left a bad taste in my mouth. As someone who interacts with the public on a daily basis my wife was appalled that they would speak to a potential paying customer in such a manner. I would recommend anyone looking to purchase a vehicle, NOT to use the Lima Road branch of Don Ayres. Review by Michael Corley More

Mark Harrison greeted us as soon as we arrived and had the vehicle we were interested in parked nearby. He was friendly, informative, and not pushy. I would recommend the dealership to others. the vehicle we were interested in parked nearby. He was friendly, informative, and not pushy. I would recommend the dealership to others. More

As far as frienliness goes, I rated it a 4 because the folks we dealt with did stay past closing time to close the deal. However, it was the deal that tarnishes the entire experience and why I could NOT folks we dealt with did stay past closing time to close the deal. However, it was the deal that tarnishes the entire experience and why I could NOT recommend this dealership. We recently purchased a 2003 Honda Element for our kids who just got their licenses. When we drove the car that night, I was concerned about a rattle (banging/knocking) noise coming from underneath the car in the rear. On the drive home (an approximate 2.5 hour drive) I became more concerned about the car because the steering wheel shimied when going a around a curve to the right (bank turn) at highway speeds (over 45 mph) that seemed to be coming from the left front wheel. After talking with my wife at the dealership after driving the car, she expressed her concern to the sales people and highlighted the fact that we need to drive this thing over 2 hours home and asked - "is this car safe?" The sales person and manager both expressed that absolutely the car was safe, it would not be on our lot if it was not. Because my concerns increased after driving it home, we took it to another Honda dealership to get it looked at. Based on the professional judgement of the Honda dealership we took it to and the issues they found during the inspection, this car was NOT safe! Specifically, the left front strut was broken (shimie in wheel) so both front struts were replaced and the sway bar/stabilizer bar in the back was broken (reason for noise I heard) and had to be replaced. It is fortunate that there wasn't an accident with someone getting hurt because of these problems. I take it very seriously when the safety of my children are jeopardized and potentially the safety of other unsuspecting consumers, which is why I chose to submit this review. It cost us over $1000 for required repairs to this supposedly safe car in order to make it safe for our kids to drive. Consequently, I rated the price as "very bad" because of the money I immediately had to put into the car to make it safe. In my opinion, these problems should have been identified by the Don Ayers dealership and fixed before the car was offered for sale. When discussing these problems with the technicicans at the Honda dealership we took it to, it was apparent to me that finding these problems was not rocket science. Lastly, the overall experience gets a "very bad" rating as well because I could NEVER recommend a dealership that fails to identify problems on a vehicle, which could result in selling an unsafe car to the unsuspecting consumer. Also, we have contacted folks at Don Ayers and they apparently are unwilling to accept any responsibility for this as I have yet to hear anything back from them. A very dissatisfied customer from Michigan. More

I had an appointment at 11:30 on 13Jan12. I was out of there by 12:10. The waiting area is comfortable and the free coffee was nice as it was a miserably cold and windy day. I had taken a magazine which t there by 12:10. The waiting area is comfortable and the free coffee was nice as it was a miserably cold and windy day. I had taken a magazine which turned out to be a good idea as Mr Obama spouting off on the TV. More

OK - so I have bought the car and I'm waiting to get it to have some fun. They have to fix a couple things. I have not bought a car from a dealership for many years because they overprice price the cars an to have some fun. They have to fix a couple things. I have not bought a car from a dealership for many years because they overprice price the cars and the hassle with salesman. SO first, trying as hard as I could, I could not find anywhere on the internet a cheaper price for the car. Now - it was an "Internet special" (not all their cars are). I tried, couldn't find anything. SO - GOOD PRICES - some of the best. Second, there was no hassle! No one tried to sell me something else, the "extras" (i.e. financing, warranty, etc.) were just presented with no pressure to buy. I'll keep you posted if something goes wrong. More

I had to have my car towed into the dealership. I had a large puddle of fluid under the car in the garage and the car was heating up. I arrived first thing in the morning and was told they would have to wo large puddle of fluid under the car in the garage and the car was heating up. I arrived first thing in the morning and was told they would have to work me in so I was given no indication of if/when I would know if it could be fixed on that day or if I needed to rent a car so I could get to work and start my day. I also had work done on my car over a year ago regarding an oil leak and told them it was not fixed (still leaking)and on every occasion I have had it in since I have told them it still leaked. When Jeremy came out to tell what they had thought might be the problem, he also proceeded to tell me the oil leak could cost up to $750.00 after they got it apart and took a look at the gaskets. 1. He wouldn't look me in the eye when I was questioning him about "how much would it have been if they would have looked at it when I first stated the leak was still there?" 2. He just stopped talking about it like it wasn't important. I chose to not have that fixed at this time (I am planning on looking around and getting other estimates cuz I really want it fixed this time) I also told him I was in a month earlier because my engine came on and it was put on the computer and I was told it was a false alarm and it was reset. It was very frustrating to then a month later have to have my car towed in for a major problem. Was it misread? I feel like it was a warning sign that was ignored. All around frustrating experience........... More

Never bought a vehicle from a dealership as nice as this one. On top of great customer service at the point of sale, they service it for WAY cheaper than what I could do myself. Overall, I would recommend one. On top of great customer service at the point of sale, they service it for WAY cheaper than what I could do myself. Overall, I would recommend to Don Ayres Honda to anyone that wanted to buy a great new or used car. More

I would highly recommend anyone interested in buying a car to meet with Joe Parra from Don Ayers Honda. He is informative and is genuinely concerned with finding the right car for the customer. He could car to meet with Joe Parra from Don Ayers Honda. He is informative and is genuinely concerned with finding the right car for the customer. He could have pushed us towards a more expensive option on multiple occassions but did not do so. Rather he explained the benefits and drawbacks of each option and was very patient. We went to five dealerships after doing internet research and Joe was by far the best salesperson we met with. More

It was a great experience working with Mark again. He sold me my 2010 Accord 2 years ago and now I wanted to make a change to the CRV, but I still had 15 months on the current lease. I told him my limit sold me my 2010 Accord 2 years ago and now I wanted to make a change to the CRV, but I still had 15 months on the current lease. I told him my limit for a new lease payment and the options I wanted on a CRV. Then he and the dealership went to work to make it happen. Got me out of the old lease and into a new one with no money down and in my budget. I am very happy. More