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Don Ayres Honda - Service Center

Fort Wayne, IN

4.9
2,168 Reviews

2,168 Reviews of Don Ayres Honda - Service Center

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May 06, 2021

The State Mandate on mask wearing has been lifted with the exception of Government Buildings. In light of that, I did not understand why I had to wear a mask. Wearing a mask should be a choice. More

by bethy_gillespie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Don Ayres Honda responded

Bethy, Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with!

May 05, 2021

Felt very welcomed. I was treated first class. The work was completed in a very timely fashioned. Everyone I came in contact with were very professional. More

by conmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember his name
May 05, 2021 -

Don Ayres Honda responded

Thank you so much for your kind words for Ron and our team and for taking the time to leave us this wonderful feedback!

May 02, 2021

Service dept. has been major factor in staying with Don Ayres for many years. Attention to detail, accommodation, problem resolution by Doug and Jeremy, great. More

by cplus0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Settle
May 02, 2021 -

Don Ayres Honda responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

May 02, 2021

Pete takes great care of his customers.Top notch Pete takes great care of his customers. Top notch service!! He explains services clearly. Hey does not try to sell me any unnecessary services.. More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Ort
May 02, 2021 -

Don Ayres Honda responded

It's great to hear that Pete is always able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Carol, for choosing Don Ayres Honda!

May 01, 2021

I thought that the service was very good. The car was started on at the anticipated time and the wait time was reasonable. Tony Vincent is always exceptional and I can always rely on him to give me great More

by drawkat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Vincent
May 02, 2021 -

Don Ayres Honda responded

Hello, All of us here at Don Ayres Honda are so happy to hear of your great experience! Thanks for doing business with us. We agree Tony is fantastic, and we will be sure to let him know that you always enjoy working with him.

May 01, 2021

Pete Ort is always friendly and very helpful! He is patient with me no matter how many questions I ask him! Always pleased with Don Ayres! More

by Tina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Ort
May 02, 2021 -

Don Ayres Honda responded

Thank you, Tina, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Pete and the rest of our team, and we look forward to working with you again.

April 29, 2021

Don Ayres and Andy Hitzemann are always a pleasure to purchase a Honda from and I have guided my family members to Andy also. The service department is always helpful and efficient. More

by mike55p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Chausse
Apr 30, 2021 -

Don Ayres Honda responded

Thank you, Mike, for choosing Don Ayres Honda, your feedback and rating mean a lot to us. We're glad to hear that we were able to help, and we hope to see you again!

April 27, 2021

Pete was a great service worker, pleasant and efficient and experienced. The service area was clean and the time estimate was accurate. I enjoyed waiting outside and a little sitting area More

by Mcbford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Ort
Apr 27, 2021 -

Don Ayres Honda responded

Thank you for your very kind review. Pete and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Don Ayres Honda.

April 27, 2021

Ron was great! He was friendly, efficient, and knew what he was doing. I'm very happy with the dealership and their sales and service departments. More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Don Ayres Honda responded

Hello, Sandy! Thanks for sharing your thoughts about your experience with Ron at Don Ayres Honda. We appreciate your business and hope to see you again soon!

April 26, 2021

Arrived a little early for my scheduled appointment and they were ready. Looked the car over, told me what I would need, what it would cost and when it would be ready. I asked for a lift to an appointmen More

by r_bledsoe
Recommend Dealer
Yes
Employees Worked With
Tony Vincent
Apr 27, 2021 -

Don Ayres Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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