Don Ayres Honda - Service Center

Jeremy, was extremely courteous and very detailed in explaining what exactly they did to our Honda. He reassured me they did everything possible to make sure all is running well. This is our first Hon explaining what exactly they did to our Honda. He reassured me they did everything possible to make sure all is running well. This is our first Honda and do not know quite what to expect with different stuff. He did not treat us like we were crazy. He took his time in putting in the computer exactly what needed to be checked and how we explained any noises etc. This is the best experience from any dealership in town to deal with. They are very knowledgeable and very polite to the customers. When we go back for routine stuff, Jeremy Sullivan would be the one I would want for my customer service tech. Tamara Folkner More

I had a long service scheduled for my car and everyone made it go very smoothly and efficiently. Communication was great from the beginning until the end and it is great that you can check out now with th made it go very smoothly and efficiently. Communication was great from the beginning until the end and it is great that you can check out now with the service advisor, thanks. More

I have always been true to American products and have always purchased the "big 3" domestics. My son recently purchased a Honda and I have heard a lot of the quality that goes into a Honda so I thought always purchased the "big 3" domestics. My son recently purchased a Honda and I have heard a lot of the quality that goes into a Honda so I thought that I would give them a chance. This is my first Honda automobile so I wanted to bring it to the Honda professionals to be serviced. I was very impressed with your service department in regards to the incoming processing of my needs, the comfortable waiting room, and the courtesy that I received from everyone. I hope the ownership and longevity of my first Honda automobile willing be equally satisfying throughout the years. More

I had an issue not normal service to address and Doug was extremely customer focused with my situation. My problems were resolved quickly and with courtesy. As I get older trust matters the most to me and extremely customer focused with my situation. My problems were resolved quickly and with courtesy. As I get older trust matters the most to me and I trust Don Ayres for buying and servicing. More

WE TOOK OUR 2008 HONDA CIVIC IN BECAUSE THE A/C WASNT WORKING. THIS WAS NOT A SIMPLE REPAIR, IT TOOK A COUPLE OF WEEKS AND A LOT OF PHONE CALLS TO TECH SUPPORT. JAY HYLAND KEPT IN TOUCH WITH ME, WAS SYM WORKING. THIS WAS NOT A SIMPLE REPAIR, IT TOOK A COUPLE OF WEEKS AND A LOT OF PHONE CALLS TO TECH SUPPORT. JAY HYLAND KEPT IN TOUCH WITH ME, WAS SYMPATHETIC ABOUT IT TAKING SO LONG, AND KEPT WORKING ON THE CAR UNTIL THEY FOUND THE PROBLEM. THIS IS ONLY THE SECOND TIME WE HAVE HAD A MAJOR ISSUE WITH THIS CAR AND BOTH TIMES HONDA HAS SHOWN SUPERIOR CUSTOMER SERVICE. MY HUSBAND HAD BACK SURGERY AND WAS OFF WORK FOR SIX MONTHS, SO BUYING A NEW VEHICLE IS ON HOLD TEMPORARILY. WE WILL BE BUYING A NEW HONDA FROM DON AYRES SPECIFICALLY BECAUSE OF JAY HYLAND AND YOUR SERVICE DEPARTMENT. ITS RARE A COMPANY STANDS BEHIND ANY PRODUCT ANYMORE AND HONDA DOES AN EXCELLENT JOB. THANK YOU SUE LEE More

While visiting family in Fort Wayne I noticed one of my headlights was out so I called to see if I could get it replaced before driving home to New Hampshire. Even though the schedule was full I was told headlights was out so I called to see if I could get it replaced before driving home to New Hampshire. Even though the schedule was full I was told on the phone to come into service and they would squeeze me in. To my surprise when I showed up the next morning I was immediately called into the service bay and my light was fixed within the time it took to pay for the part. Wow what wonderful service, and friendly to! Thank you! More

Though the service representative (Jay) was unable to contact me by telephone to get my approval to resurface the brake rotors on my 2000 Honda CRV, the service manager (Doug) told him that I would appro contact me by telephone to get my approval to resurface the brake rotors on my 2000 Honda CRV, the service manager (Doug) told him that I would approve the necessary repair. This allowed me to get my car back about two hours sooner than if they waited to get my explicit approval before beginning the brake work. This kind of trust and relationship is the result of having purchased and maintained three Honda cars at Ayres Honda in the last twelve years. I have also recommended Ayres dealership to my friends who have also purchased cars. More

Ben was very helpful. Answered all my questions and explained what I asked to me. I was a little early, but they took me in with no problems and treated me with much respect. I have always been very explained what I asked to me. I was a little early, but they took me in with no problems and treated me with much respect. I have always been very happy with my services at both the Honda dealer in Fort Wayne and the one I go to in Tucson, AZ. when I'm out there. I have friends who I highly recommend your dealership to, and they have purchased a van from you several months ago. Your dealership is clean and friendly and services are great. More

Great job - very friendly, and time efficient. I needed the repair within a certain time frame and it was done early. While I waited I talked with the sales staff and they were very informative. Great jo the repair within a certain time frame and it was done early. While I waited I talked with the sales staff and they were very informative. Great job. More

From the moment I pulled in it was a great experience. From the gentleman in the parking lot who greeted me to Mark explaining everything in detail about the service & asking if I had questions,the very f From the gentleman in the parking lot who greeted me to Mark explaining everything in detail about the service & asking if I had questions,the very friendly cashier who rang me up and getting into my nicely washed car. And let me not forget to mention the great price!! Don Ayres is stellar and I have recommended numerous friends and family! More